Paige Ferger

• Streamlined daily operations, optimizing workflows to enhance efficiency and service delivery.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Implemented quality control measures, improving compliance with safety regulations and standards.
• Trained staff on operational procedures, fostering a knowledgeable and capable team environment.

• Developed and implemented purchasing strategies to optimize inventory management and reduce costs.
• Negotiated contracts with suppliers, enhancing quality of products while minimizing expenses.
• Managed vendor relationships, ensuring compliance with service level agreements and quality standards.
• Conducted regular market analysis to identify trends and opportunities for cost savings in procurement.
• Coordinated paperwork, updated spreadsheets, and maintained permanent records.
• Implemented policies to reduce cost and eliminate waste.
• Trained junior staff members on best practices in purchasing management, contributing to their professional development and growth within the organization.
• Progressed through various purchasing, warehousing and leadership roles.
• Ensured compliance with corporate policies and applicable regulations governing procurement activities, mitigating company risks.
• Monitored inventory levels and avoided shortages with timely replenishment of stock.

Reduced material costs by negotiating favorable terms with suppliers.

• Streamlined procurement processes, leading to smoother operations by implementing strategic supplier partnerships.
• Cultivated strong relationships with vendors to maintain and improve levels of customer service.
• Established and maintained accurate records of purchases, pricing and payment terms.
• Reviewed and approved purchase orders and invoices for accuracy and completeness.
• Identified opportunities to reduce lead times and improve inventory management.
• Collaborated cross-functionally to align purchasing decisions with overall business objectives and operational needs.
• Monitored inventory levels and conducted audits to ensure optimal stock availability and minimize waste.
• Conducted regular research to identify trends and cost saving opportunities.
• Coordinated with finance and budgeting departments to align procurement strategies with fiscal objectives.

• Processed billing transactions accurately to ensure timely payment collections.
• Reconciled patient accounts and resolved discrepancies efficiently.
• Utilized billing software to streamline invoicing procedures and reduce errors.
• Collaborated with pharmacy staff to verify insurance claims and coverage details.
• Evaluated aging reports to identify members to be included in monthly outbound collection calls.
• Maintained updated records of customer account information to ensure accurate and timely billing processes.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Responded to customer concerns and questions on daily basis.
• Used data entry skills to accurately document and input statements.
• Collaborated with customers to resolve disputes.
• Maintained accurate records of customer payments.
• Generated monthly billing and posting reports for management review.
• Processed payment via telephone and in person with focus on accuracy and efficiency.