Paige Garrett
Baytown,TX
Summary
Dynamic professional with a proven track record at Ginny Gould State Farm, adept in client retention and crisis management. Excelled in enhancing customer understanding of complex insurance terms and spearheaded quality assurance in the US Army, ensuring 100% integrity of critical assets. Skilled in negotiation and cybersecurity awareness, I bring a unique blend of military precision and customer-focused service.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Ginny Gould State Farm
01.2023 - Current
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Responded to customer inquiries and problems to promote great service.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Customer Service Manager
Ginny Gould State Farm
01.2019 - 12.2019
- Enhanced loyalty by resolving issues efficiently and maintaining open communication channels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Exhibited strong skills in managing database tools.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Correctional Officer
Billy Moore Correctional Facility
01.2018 - 01.2019
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Inspected cells and other areas for contraband and safety hazards.
Parachute Rigger
US Army
01.2015 - 01.2018
- Formulated quality assurance strategies for testing novel parachute-related items.
- Deployed to Japan and South Korea to evaluate 15,000 equipment pieces.
- Managed an inspection team overseeing $100 million in aerial delivery assets without any loss.
- Enhanced lateral communication within the organization for job clarity and execution.
- Ensured the integrity of U.S. weapon systems through 30 thorough security reviews, maintaining all assets in optimal condition.
Education
Life and Health License -
Exam FX
03-2024
General Lines Property And Casualty License -
Exam FX
09-2023
Airborne School -
United States Army
02-2016
High School -
Longview High School
01.2015
Skills
- Customer follow-up
- Client assessment
- Marketing management
- Client retention
- Negotiation
- Military experience
- Cybersecurity awareness
- Threat assessment
- Crisis management
- Weapons training
Awards
- Parachutist Badge, 01/2016
- Army Achievement Medal, 01/2017
- Army Commendation Medal, 01/2018
Languages
English
Full Professional
References
References available upon request.
Timeline
Insurance Agent
Ginny Gould State Farm
01.2023 - Current
Customer Service Manager
Ginny Gould State Farm
01.2019 - 12.2019
Correctional Officer
Billy Moore Correctional Facility
01.2018 - 01.2019
Parachute Rigger
US Army
01.2015 - 01.2018
Life and Health License -
Exam FX
General Lines Property And Casualty License -
Exam FX
Airborne School -
United States Army
High School -
Longview High School
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