Paige Glorioso
North Port,FL
Summary
Proactive Receptionist with extensive experience managing front desk operations, scheduling appointments, and ensuring animal care. Skilled in client relations, handling medical records, and maintaining clean environments. Brings strong organizational, time management, and telephone skills to provide exceptional service and support.
Overview
13
13
years of professional experience
Work History
Receptionist
Bright Cross Animal Clinic
11.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for Clients
- Scheduled Appointments and surgeries
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Received and routed laboratory results to correct doctors
Kennel/Receptionist/Technician
Bethel Veterinary Hospital
04.2011 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Monitored and maintained food and water of boarded animals
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Collected patient blood samples for laboratory analysis.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
Education
High School Diploma -
Bethel High School
Bethel, CT07.2012
Skills
- Organization skills
- Time Management
- Telephone skills
- Customer/Client relations
- Multi-line telephone operation
- Professional Demeanor
Timeline
Receptionist
Bright Cross Animal Clinic
11.2020 - Current
Kennel/Receptionist/Technician
Bethel Veterinary Hospital
04.2011 - 08.2020
High School Diploma -
Bethel High School
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