Paige Hayes
Harrison
Summary
Detail-oriented training professional with a strong background in developing and delivering training programs that result in optimal efficiency, functionality, and accuracy. Experienced in mentoring staff and conducting performance assessments, focused on improving operational performance and aligning training with business objectives.
Overview
7
7
years of professional experience
Work History
Certified Trainer
Chipotle Grill
08.2020 - Current
- Developed and delivered training programs for team members to enhance service quality and operational efficiency.
- Mentored new employees in food safety practices, ensuring compliance with health regulations.
- Collaborated with fellow management to identify training needs, aligning programs with business objectives and employee growth.
- Conducted regular assessments of staff performance, providing constructive feedback to improve skills and productivity.
- Monitored participant workflow and behaviors throughout training process.
Restaurant Hostess
Osaka Japanese Steakhouse
02.2019 - 06.2020
- Greeted and seated guests, ensuring efficient flow and positive first impressions.
- Managed reservation system, optimizing table turnover and minimizing wait times.
- Assisted in training new staff on customer service protocols and restaurant procedures.
- Collaborated with kitchen and wait staff to coordinate dining experience and resolve guest inquiries.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
High School Diploma -
Chippewa Valley High School
Clinton Township, MISkills
- Training needs analysis
- Public speaking
- Learning management systems
- Attention to detail
- Critical thinking
- Time Management
Accomplishments
- Manages staff before and during audits, receiving record scores.
- Given a presentation to the COO, leading to changes made within the company to optimize the schedule for customer and crew satisfaction.
Timeline
Certified Trainer
Chipotle Grill
08.2020 - Current
Restaurant Hostess
Osaka Japanese Steakhouse
02.2019 - 06.2020
High School Diploma -
Chippewa Valley High School