Paige Heikkila, CPC
Lebanon,Mo.
Summary
Driven professional offering several years of experience in working remotely, data entry, data analysis, attention to detail, along with receiving and inventory management. Highly skilled at optimizing production workflows, leading teams toward achievement of benchmarks and maintaining standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Securus Technologies
Carrollton, TX
11.2016 - 03.2023
- Developed and maintained quality assurance protocols, processes and procedures.
- Collect intelligence for possible criminal activity in the prison system to prevent further criminal activity.
- Collect and analyze data for accounts.
- Collect and analyze data on all workers.
- Notate all deficiencies and advise supervisors, as well as senior management, of errors.
- Schedule retraining of deficiencies. Send corrective action plan to senior management.
Insurance Agent
TELETECH/USAA ,
Springfield, Mo.
03.2016 - 11.2016
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate records of all insurance transactions using computer software systems.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Processed payments received from clients promptly according to established procedures.
Office Assistant
Young Signs
Lebanon, Mo.
10.2011 - 01.2014
- Performed administrative assistant duties, including data entry into various computer systems accurately and efficiently, along with maintaining, reviewing, and closing customer accounts.
- Maintained a working log of financial transactions through the use of QuickBooks Pro and the use of Microsoft Office products.
- Prepared invoices, supplies, and equipment requests.
- Monitored supplies, resources, and ordered office supplies.
- Maintained an organized filing system of paper documents and electronic files.
Kitchen Manager
Waynesville School District
Waynesville, Mo.
08.1999 - 08.2011
- Maintained kitchen policies, procedures, and quality standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Evaluated employee performance through observation of work habits, attitudes, and adherence to the school district's policies.
- Promoted an atmosphere of teamwork among kitchen staff members by encouraging open communication.
- Received, organized and rotated paper goods and food ingredients.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
Bachelor of Science - Criminal Justice
Drury University
Springfield, MO12-2007
Skills
- Team Collaboration
- Detail Oriented
- Issue Resolution
- Data Analysis
- Team Leadership
- Personnel Management
- Relationship Building
- Quality Assurance
- Customer Service
- Decision-Making
- Problem-solving skills
Certification
- Certified Professional Coder Sept. 2024
Timeline
Quality Assurance Specialist
Securus Technologies
11.2016 - 03.2023
Insurance Agent
TELETECH/USAA ,
03.2016 - 11.2016
Office Assistant
Young Signs
10.2011 - 01.2014
Kitchen Manager
Waynesville School District
08.1999 - 08.2011
- Certified Professional Coder Sept. 2024
Bachelor of Science - Criminal Justice
Drury University
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