Paige Heywood
Ruther Glen,VA
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Compassionate healthcare support professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
CenterCare Urgent Care
King George, Virginia
02.2024 - Current
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Compiled and coded patient information or data in appropriate computer system.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
Patient Care Assistant
At Home Comfort LLC
King George, VA
03.2023 - 01.2024
- Provided emotional support for distressed patients and families during difficult times.
- Engaged with patient family and friends to provide courteous visit experience.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Provided emotional support and companionship to patients.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Lifeguard
Kings Dominion Amusement Park
Doswell, Virginia
05.2023 - 08.2023
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Education
High School Diploma -
King George High School
King George, VA05-2022
Skills
- Medical office administration
- Billing support
- Letter preparation
- Petty cash management
- Medical office procedures
- Co-payment collection
- Appointment scheduling
- Payment collection
- EMR / EHR
- Telephone etiquette
- Point-of-sale system
- Account management
- Patient reception management
- Medical charting
- Medical terminology
- Patient callbacks
- HIPAA guidelines
- Reminder calls
- Patient registration
- Office administration
- Front desk operations
- Typing and filing
- Appointment management
- Appointment setting
Timeline
Medical Receptionist
CenterCare Urgent Care
02.2024 - Current
Lifeguard
Kings Dominion Amusement Park
05.2023 - 08.2023
Patient Care Assistant
At Home Comfort LLC
03.2023 - 01.2024
High School Diploma -
King George High School