Paige Johnson
Las Vegas,NV
Summary
Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 8 years in the field.
Overview
8
8
years of professional experience
Work History
Area Supervisor
Kohls Department Store
Las Vegas, Nevada
09.2018 - Current
- Manage, mentor and coach associates
- Manage and maintain multiple departments
- End of Day Balancing and Reconcilement
- Daily Audits on Safe
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Assisted in increasing sales by 15%.
Administrative Assistant
Kohls Department Store
Las Vegas, Nevada
08.2016 - 09.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Maintained staff directory and company policy handbook for human resources department.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Onboarded new hires and assisted with the hiring process for new applicants.
- Monitored daily time cards for associates.
- Wrote weekly schedules for up to 100 associates.
Customer Service Representative
Kohls Department Store
Las Vegas, Nevada
05.2014 - 08.2016
- Process cash, check, credit card transactions
- Train new associates in various areas
- Prepared Daily Bank Deposits
- End of Day Balancing and Reconcilement
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Some College (No Degree) - Business Management
Western Governors University
Salt Lake City, UTSkills
- Microsoft Office
- Merchandise Promotion and Display
- Cash Handling and Reconciliation
- Reporting and Performance Analysis
- Financial Recordkeeping
- Customer Service Management
- Retail Operations
- Customer Credit Management
- Recruitment and Training
- MS Office
- Google Workspace
Timeline
Area Supervisor
Kohls Department Store
09.2018 - Current
Administrative Assistant
Kohls Department Store
08.2016 - 09.2018
Customer Service Representative
Kohls Department Store
05.2014 - 08.2016
Some College (No Degree) - Business Management
Western Governors University