Paige Johnson
Homestead,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Service Coordinator
NRG Controls
Harrisburg, PA
11.2024 - 04.2025
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Received, sorted, and distributed incoming mail.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
- Produced and mailed invoices, payment reminders, and financial notices.
- Coordinated with other team members to streamline billing processes, resulting in reduced turnaround times for invoice generation and distribution.
- Worked closely with the accounting department to ensure timely and accurate posting of client payments.
- Supported month-end closing activities by reconciling accounts and preparing financial reports as needed.
- Reduced errors in billing documentation by implementing a thorough double-check system.
- Ensured compliance with company policies and industry regulations while processing client billings, minimizing legal risks and potential fines.
- Managed electronic filing system for efficient organization of billing documents, resulting in improved accessibility for internal teams.
- Contacted customers and third party payers to pursue payments.
- Prepared detailed reports on account status, payment histories, and aging analysis for management review, enabling informed decisionmaking.
- Streamlined the invoicing process for increased efficiency through close collaboration with the accounts receivable team.
- Updated Software spreadsheets with tracking data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Customer Service Representative
Performance Foodservice
Shamokin, PA
01.2021 - 11.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Order Filler
Dollar General Distribution Center
Pottsville, PA
06.2020 - 12.2020
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Inspected machinery and equipment to determine functionality and performance.
- Picked and packed order items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Freezer Order Filler
Walmart DC
Pottsville, PA
02.2020 - 05.2020
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Prepared and checked outbound shipments for accuracy.
- Recorded daily activities for inventory control.
Production Worker
Jeld-Wen Windows & Doors
Pottsville, PA
02.2019 - 01.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Participated in regular meetings with team members to discuss production updates.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected and adjusted work performed to meet expectations.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assembled various products to meet production requirements and quality control standards.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Certified Nursing Assistant
Conestoga View Nursing & Rehabilitation
Lancaster, PA
11.2015 - 08.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Certified Nursing Assistant
Luther Acres
Lititz, PA
11.2013 - 10.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Customer Service Cashier
Kmart, Sears Holding
Ephrata, PA
07.2010 - 06.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
Education
Certified Nursing Assistant - Nursing Assistance
Lancaster County Career And Technology Center
Willow Street, PA08.2013
Warwick Senior High School
Lititz, PA06.2012
Skills
- Account Updating
- Scheduling
- Data Entry
- Paperwork Processing
- Invoice Processing
- Mail Handling
- Spreadsheet Management
- Time Management
- Filing
- Team Collaboration
- Office Opening and Closing
- Inbound Phone Call Handling
- Customer Database Systems
- Documentation and Recordkeeping
- Attention to Detail
Timeline
Service Coordinator
NRG Controls
11.2024 - 04.2025
Customer Service Representative
Performance Foodservice
01.2021 - 11.2024
Order Filler
Dollar General Distribution Center
06.2020 - 12.2020
Freezer Order Filler
Walmart DC
02.2020 - 05.2020
Production Worker
Jeld-Wen Windows & Doors
02.2019 - 01.2020
Certified Nursing Assistant
Conestoga View Nursing & Rehabilitation
11.2015 - 08.2017
Certified Nursing Assistant
Luther Acres
11.2013 - 10.2015
Customer Service Cashier
Kmart, Sears Holding
07.2010 - 06.2014
Certified Nursing Assistant - Nursing Assistance
Lancaster County Career And Technology Center
Warwick Senior High School