
Dynamic retail professional with proven expertise in team leadership and customer service at Aeropostale. Skilled in money handling and staff training, I successfully enhanced operational efficiency and drove sales growth. Recognized for mentoring associates and implementing effective promotional strategies, I thrive in fast-paced environments while fostering strong customer relations.
Oversaw store opening and closing procedures. Conducted till and safe counts to ensure accuracy. Facilitated change management for bank runs. Monitored and tracked cash flow and inventory levels. Led training initiatives for associates and enhanced skills of part-time managers. Analyzed conversion rates and evaluated performance metrics weekly. Executed marketing updates to align with promotional strategies. Coordinated weekly store promotions and managed stock shipments effectively.
Assisted in onboarding new associates and provided training for new trainers. Supported team operations while also mentoring new hires. Lead and managed daily operations as a shift lead, including opening procedures and cash handling. Coordinated staff schedules and breaks to optimize workflow. Addressed customer complaints and concerns effectively.
Assisted customers in identifying styles that align with their preferences and current trends. Maintained a clean and organized sales floor, including displays, mirrors, and product placement. Processed transactions and collected customer emails. Collaborated with team members to achieve store sales and operational goals while also pursuing individual performance targets. Employed effective selling strategies to enhance sales and customer engagement.