Paige Knight
Gainesville,GA
Summary
Proven leader at Wells Fargo Bank, N.A., adept in branch operations management and fostering customer relationships. Excelled in enhancing team performance and service satisfaction through effective coaching and mentoring. Demonstrated excellence in risk mitigation and employee development, significantly boosting company morale and production rates.
Overview
13
13
years of professional experience
Work History
Branch Manager
Wells Fargo Bank, N.A.
2022.04 - 2024.08
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and banking operations.
- Complied with regulatory guidelines and requirements.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Complied with established internal controls and policies.
Service Manager
Wells Fargo Bank, N.A.
2011.04 - 2022.04
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
Education
BBA - Marketing
University of North Georgia
Dahlonega, GASkills
- Customer Service
- Shift Scheduling
- Risk Mitigation
- Interviewing and Hiring
- Performance Reviews
- Coaching and Mentoring
- Relationship Building
- Employee Development
- Customer Relationships
- Branch Operations Management
Timeline
Branch Manager
Wells Fargo Bank, N.A.
2022.04 - 2024.08
Service Manager
Wells Fargo Bank, N.A.
2011.04 - 2022.04
BBA - Marketing
University of North Georgia
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