Paige Koch
San Diego,CA
Summary
Highly skilled Head Server with proven background in hospitality and customer service. Possess strong leadership skills, excelling in managing and training server teams to ensure smooth restaurant operations. Demonstrated ability to create memorable dining experiences while maintaining high standards for food handling and sanitation. Made significant impact in past roles by improving team efficiency and customer satisfaction rates.
Overview
5
5
years of professional experience
Work History
Manager/ Server
Francas Italain Kitchen and Bar
Alpine , CA
10.2024 - Current
- Established POS ahead of opening, and incorporated necessary buttons.
- Dealt with customer issues for servers, upheld professionalism and calmness to maintain customer satisfaction.
- Counted and balanced drawers at the end of the night.
- Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
- Assigned duties to servers and monitored their performance.
- Managed opening and closing duties.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Developed training materials for new employees on restaurant policies, procedures, and standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Served high volume of tables at once and simultaneously supervised serving staff.
Labor
Koch-armstrong General Engineering
Alpine , CA
08.2023 - 10.2024
- Ensured that drivers followed all safety regulations while operating in construction zones.
- Observed all applicable laws concerning speed limits, parking restrictions, and other regulations pertaining to the operation of motor vehicles.
- Coordinated two-way traffic on single lane roads by placing markers and cones.
- Operated two-way radios to communicate with co-workers or supervisor regarding changes in traffic patterns or potential hazards.
- Directed traffic away from hazardous areas, using signs and hand signals.
Server/Host
Donatos Italian Resturant
Alpine , Ca
07.2020 - 07.2023
- Presented menus and answered questions regarding items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Served food and beverages to patrons and confirmed complete orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
High School Diploma -
Granite Hills High School
El Cajon, CA06-2023
Skills
- Menu memorization
- Reservation management
- Training employees
- Dining customer service
- Menu design
- Daily specials memorization
- Point of sale (POS) system operations
- Catering management
- Employee discipline
- Team management
- Strong leadership
- Staff motivation
- Cash handling
- Staff training
- Multitasking skills
Timeline
Manager/ Server
Francas Italain Kitchen and Bar
10.2024 - Current
Labor
Koch-armstrong General Engineering
08.2023 - 10.2024
Server/Host
Donatos Italian Resturant
07.2020 - 07.2023
High School Diploma -
Granite Hills High School