Paige Mckernan
Cherry Valley,CA
Summary
Proven leader at Sharetea with a track record of enhancing customer satisfaction and streamlining operations. Skilled in strategic planning and team motivation, I excel in fostering positive environments and achieving business growth. Expert in money handling and customer relations, I've significantly improved financial accuracy and staff development.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Sharetea
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Results in team efficiency improvements
- Results in store organization improvements
- Results in store communication improvments
Cashier
Marshalls
08.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
Levis Strauss & Co
10.2018 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sales Associate
Live Oak Canyon Pumpkin Patch
09.2018 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Arts - Education
University of California, Riverside
Riverside, CA06.2025
Associate of Arts - Social Sciences
Crafton Hills College
Yucaipa, CA05.2024
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Recruiting and interviewing
- Strategic Planning
Timeline
Assistant Manager
Sharetea
09.2021 - Current
Cashier
Marshalls
08.2020 - 09.2021
Sales Associate
Levis Strauss & Co
10.2018 - 12.2020
Sales Associate
Live Oak Canyon Pumpkin Patch
09.2018 - 10.2018
Bachelor of Arts - Education
University of California, Riverside
Associate of Arts - Social Sciences
Crafton Hills College
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