Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Paige Medina

Enfield,CT

Summary

Dynamic Assistant Restaurant General Manager at Red Robin with a proven track record in enhancing guest relations and operational efficiency. Expert in training and mentoring staff, driving sales through innovative promotions, and maintaining high sanitation standards. Recognized for resolving customer concerns swiftly, fostering a loyal clientele, and optimizing team performance.

Restaurant management professional with solid history of improving operational efficiency and delivering outstanding customer experiences. Proven ability to lead and motivate teams, adapt to changing circumstances, and meet business goals. Known for excellent communication skills and commitment to quality.

Overview

17
17
years of professional experience

Work History

Assistant Restaurant General Manager

Red Robin
03.2008 - Current
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maximized quality assurance by completing frequent line checks.
  • Motivated staff to perform at peak efficiency and quality.
  • Developed unique events and special promotions to drive sales.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
  • Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Boosted employee morale through recognition programs, leading to higher retention rates and improved teamwork.
  • Recruited top talent for open positions, conducting thorough interviews to select candidates who met skill requirements and cultural fit.
  • Oversaw vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Enhanced team performance by providing regular coaching and feedback to employees.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Managed team of up to 75 restaurant staff, maintaining exceptional customer service and quality standards.
  • Conducted regular meetings with staff to discuss performance and address any issues.

Education

General Studies

Asnuntuck Community College
Enfield, CT
05-2014

High School Diploma -

Enfield High School
Enfield, CT
06-2008

Skills

  • Operational efficiency

  • Sanitation standards

  • Recruitment and hiring

  • Training and mentoring

  • Guest relations

  • Opening and closing procedures

  • Employee scheduling

  • Restaurant operations

  • Performance evaluations

  • Kitchen oversight

  • Restaurant promotion management

Accomplishments

Manager of the Quarter

Had Best Steritech scores in the region 3 times in a row

steritech Certidfied

Won Presidents Club Two Years in a Row

CPR Cerftified

Timeline

Assistant Restaurant General Manager

Red Robin
03.2008 - Current

General Studies

Asnuntuck Community College

High School Diploma -

Enfield High School

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