Paige M. Ermer
Lomira,WI
Overview
9
9
years of professional experience
Work History
Fleet Electronics Supervisor
Michels Corporation
Brownsville, WI
10.2023 - Current
- Coordinate scheduling jobs for technicians, world-wide, based on project needs
- Manage a telematics fleet of 16,000+ company assets – trailers, heavy equipment and on road vehicles
- Investigate and troubleshoot equipment failures on vehicle electronics
- Provide solutions for specialized radio requests in the field
- Negotiate with vendors on inventory prices
- Determine long-term inventory projections based on the future state of the business and budgets
- Create roadmap plans for large projects
- Order, receive and ship out inventory using purchase orders and ERP systems
- Monitor and close out technicians work orders to ensure parts and labor charges are accurately recorded
- Maintain healthy inventory levels of telematics hardware
- Supervise 4 telematics technicians, 1 telematics specialist, and 3 weights and measurement employees
- Delegate work out to team members based on specialty and experience
- Conduct quarterly and yearly reviews with direct reports
- Monitor productivity levels of direct reports based on KPI metrics
- Approve and manage timecards of direct reports
- Assist in real-time troubleshooting of ELD, HOS and telematics issues
- Program and evaluate radio hardware for upcoming project needs
Fleet Electronics Specialist
Michels Corporation
Brownsville, WI
02.2022 - 10.2023
- Activate GPS, Dashcam and ELD devices through telematics systems
- Assist my supervisor to delegate out jobs in the field based on a hierarchy of job requests
- Manage work order data
- Evaluate data to determine new work order requests to schedule
- Create reports to show effective KPI metrics
- Collaborate with telematics vendors to troubleshoot systems
- Correct old SOP processes and create new ones that were not documented prior
Patient Access Representative
SSM Health
Fond du Lac, WI
08.2020 - 03.2022
- Triage patient inquiries based on level of priority and care
- Schedule patient appointments based on provider preferences
- Contact leads from medical referrals
- Education patients on clinical services and procedures
Operations Manager
Anytime Fitness
Fond du Lac, WI
08.2016 - 07.2020
- Manage business membership accounts
- Supervise and schedule a staff of 4
- Organizing business and promotional events
- Collaborate with partners through community outreach
- Maintain and troubleshoot fitness equipment
- Sell memberships to potential clients through multiple vessels
- Build relationships with members in increase club culture and membership satisfaction
Timeline
Fleet Electronics Supervisor
Michels Corporation
10.2023 - Current
Fleet Electronics Specialist
Michels Corporation
02.2022 - 10.2023
Patient Access Representative
SSM Health
08.2020 - 03.2022
Operations Manager
Anytime Fitness
08.2016 - 07.2020