Paige Miller
Chesapeake,VA
Summary
Dynamic and dedicated professional with extensive experience as a 911 Public Safety Telecommunicator at Chesapeake Police Department. Proven ability in call prioritization and emergency management, enhancing communication among responders. Recognized for exceptional problem-solving skills and a commitment to professionalism, ensuring seamless operations in high-pressure environments.
Overview
13
13
years of professional experience
Work History
911 Public Safety Telecommunicator
Chesapeake Police Department
Chesapeake, VA
10.2017 - 01.2025
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Contributed to continuous improvement initiatives within the department through proactive feedback on processes and protocols.
- Dispatched calls for police, fire, ems, and animal control in priority order.
- Directed radio transmissions through proper communication pathways.
- Conducted training sessions for new employees.
Insurance Agent
State Farm Nina Ambrose
Chesapeake, VA
06.2015 - 10.2017
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Waitress
Chesapeake Pizza
Chesapeake, VA
06.2012 - 05.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Diploma - General Studies
Great Bridge High School
Chesapeake, VA06.2012
Skills
- Call prioritization
- Professionalism and integrity
- Public safety awareness
- Stress tolerance
- Emergency management
- Information gathering
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Basic life support
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
Timeline
911 Public Safety Telecommunicator
Chesapeake Police Department
10.2017 - 01.2025
Insurance Agent
State Farm Nina Ambrose
06.2015 - 10.2017
Waitress
Chesapeake Pizza
06.2012 - 05.2015
Diploma - General Studies
Great Bridge High School