Summary
Overview
Work History
Education
Skills
Timeline
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Paige Miller

Chesapeake,VA

Summary

Dynamic and dedicated professional with extensive experience as a 911 Public Safety Telecommunicator at Chesapeake Police Department. Proven ability in call prioritization and emergency management, enhancing communication among responders. Recognized for exceptional problem-solving skills and a commitment to professionalism, ensuring seamless operations in high-pressure environments.

Overview

13
13
years of professional experience

Work History

911 Public Safety Telecommunicator

Chesapeake Police Department
Chesapeake, VA
10.2017 - 01.2025
  • Provided exceptional customer service to callers, addressing their needs promptly and professionally.
  • Improved communication among emergency responders with accurate relay of critical information from callers.
  • Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
  • Contributed to continuous improvement initiatives within the department through proactive feedback on processes and protocols.
  • Dispatched calls for police, fire, ems, and animal control in priority order.
  • Directed radio transmissions through proper communication pathways.
  • Conducted training sessions for new employees.

Insurance Agent

State Farm Nina Ambrose
Chesapeake, VA
06.2015 - 10.2017
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.

Waitress

Chesapeake Pizza
Chesapeake, VA
06.2012 - 05.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

Diploma - General Studies

Great Bridge High School
Chesapeake, VA
06.2012

Skills

  • Call prioritization
  • Professionalism and integrity
  • Public safety awareness
  • Stress tolerance
  • Emergency management
  • Information gathering
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Basic life support
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills

Timeline

911 Public Safety Telecommunicator

Chesapeake Police Department
10.2017 - 01.2025

Insurance Agent

State Farm Nina Ambrose
06.2015 - 10.2017

Waitress

Chesapeake Pizza
06.2012 - 05.2015

Diploma - General Studies

Great Bridge High School
Paige Miller