Paige Moon
Fishers,IN
Summary
Proven track record in enhancing customer satisfaction and streamlining payment processes at Amanda's Exchange. Demonstrated reliability and strong numeracy skills, excelling in POS system operation and customer service. Achieved swift resolution of complaints, ensuring positive relationships and a welcoming environment.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Amanda's Exchange
10.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Server
The Sandwich Shop
09.2020 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Delphi Community High School
Delphi, IN05.2023
Associate of Science - Accounting And Business Management
Ivy Tech Community College of Indiana
Indianapolis, IN05.2027
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- POS System Operation
- Refund handling
- Drawer management
- Strong numeracy
- Customer Assistance
Timeline
Customer Service Cashier
Amanda's Exchange
10.2023 - Current
Server
The Sandwich Shop
09.2020 - 10.2023
High School Diploma -
Delphi Community High School
Associate of Science - Accounting And Business Management
Ivy Tech Community College of Indiana
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