Paige Neal
Phoenix,AZ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, Organized individual
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Mountain park health Center
Phoenix, Arizona
04.2022 - 06.2024
- Surpassed sales goals through implementation of successful marketing strategies.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Assisted customers in making decisions about products or services offered by the company.
Data Entry Specialist
McKesson
Scottsdale, Arizona
12.2020 - 07.2022
- Identified, corrected and reported data entry errors.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Exceeded quality goals to support team productivity.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Reviewed and updated account information in company computer system.
Specimen Accessioner
LabCorp
San Diego, CA
06.2019 - 11.2020
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
- Fielded inquiries from clients and phlebotomists regarding specimen requirements and testing protocols.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Interpreted test results and determined need for retesting.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Oversaw lab equipment stock and placed orders to expand inventory.
Medical Records Clerk
LogistiCare
Phoenix, AZ
07.2017 - 06.2019
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Supported administration staff with records requests to support patient care.
- Scanned incoming documentation.
- Pulled patient records and transferred information to appropriate parties.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Entered patient insurance, demographic and health information into software and confirmed records.
Specimen Processor
All Medical Personnel
Mesa, AZ
09.2014 - 07.2017
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Captured client and specimen data electronically to build and update files.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Interpreted test results and determined need for retesting.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Developed exemplary rapport with personnel and patients by demonstrating compassion and scientific expertise.
Education
medical assistant program - Medical Assisting
Everest College Phoenix
Phoenix, AZ02.2010
High School Diploma -
Carl Hayden Community High School
Phoenix05.2009
Skills
- Self-Starter
- Data Verification
- Microsoft Office
- Multitasking and Prioritization
- Attention to Detail
- Workflow Management
- Decision Making
- Collecting Information
- Written and Verbal Communication
- Specimen Processing
- Clinical Lab Settings
- Reliable & Trustworthy
- PPE Use
- Supervision & Leadership
- Good Work Ethic
Timeline
Customer Service Representative
Mountain park health Center
04.2022 - 06.2024
Data Entry Specialist
McKesson
12.2020 - 07.2022
Specimen Accessioner
LabCorp
06.2019 - 11.2020
Medical Records Clerk
LogistiCare
07.2017 - 06.2019
Specimen Processor
All Medical Personnel
09.2014 - 07.2017
medical assistant program - Medical Assisting
Everest College Phoenix
High School Diploma -
Carl Hayden Community High School