Summary
Overview
Work History
Education
Skills
Professional Development
Awards
References
Timeline
Generic

Natasha Paige (Brown) Noland

Lexington,Kentucky

Summary

Dedicated professional with over thirteen years of experience in budget management, customer service, fundraising, event planning, and administrative services. Highly efficient planning, problem-solving, and communication skills.

Overview

13
13
years of professional experience

Work History

Administrative Services Assistant Principle

University Of Kentucky
07.2021 - Current
  • Coordinated travel arrangements for staff members, optimizing itineraries while minimizing expenses where possible.
  • Processed employee expense reports quickly to prevent delays in payouts.
  • Managed department budgets and generated financial reports for review.
  • Developed monthly reports and year-end projections to keep on track with year-end goals.
  • Coordinated volunteer involvement in fundraising efforts for the United Way, leading to greater university support and increased donations.
  • Oversaw athletic ticket sale operations, ensuring smooth workflow and accurate accounting of all transactions for legislatures and administrators.
  • Provided exceptional customer service experiences at all touchpoints throughout the ticket purchasing process.
  • Managed RSVP lists for the President's tailgates and hospitality room during university athletic events.

ADMINISTRATIVE SERVICES ASSISTANT

UNIVERSITY OF KENTUCKY
03.2019 - 07.2021
  • Created invitations for Office of the President events.
  • Collected and maintained RSVP lists for all office events.
  • Managed the calendar for the Chief of Staff to the President.
  • Processed all travel, procurement card edits, and purchases for the President and other employees in the Office of the President.
  • Distributed communication from the previous Chief of Staff to other university employees.
  • Oversaw and handled emails sent to the President’s main email account.
  • Directed office interns and monitored their scheduled work time.
  • Worked closely with the offices of other senior administration including the EVPFA, EVPHA, Provost, and University Relations.

EXECUTIVE ASSISTANT

UNIVERSITY OF KENTUCKY
05.2017 - 03.2019
  • Handled the Associate Dean’s and Chief of Staff’s calendars along with conference room and parking calendars
  • Completed various projects per request such as Extension Review, Roundup, and research projects
  • Pre-screened applicants for positions throughout the department, and occasionally outside of my department
  • Scheduled and conducted phone and in-person interviews
  • Assisted with hiring and training onboarding employees
  • Administered external and internal meetings and travel arrangements for senior administration
  • Assisted in writing letters of support for faculty and staff members within the college
  • Order supplies for the Dean’s office and kitchenette
  • Supervised STEPS staff member working in the office.

COMMUNITY MANAGER

AMERICAN CANCER SOCIETY – RELAY FOR LIFE
12.2015 - 05.2017
  • Recruited and led committees for 7 events in multiple counties throughout central Kentucky
  • Developed relationships with Relay For Life teams and volunteers
  • Trained over 150 teams and committees on fundraising opportunities and planned fundraisers including the Relay for Life
  • Conducted phone and in-person interviews for internship programs
  • Assisted with hiring and training onboarding employees.

SERVICE ADVISOR

CARMAX
01.2015 - 12.2015
  • Managed technician work efficiency by scheduling service appointments
  • Maintained open lines of communication to ensure customer satisfaction
  • Generated pricing estimates and labor time on services being provided
  • Drafted detailed repair orders to ensure customer concerns would be addressed
  • Managed reconditioning associates for off-site parts and vehicle delivery.

LEAD BUSINESS OFFICE ASSOCIATE

CARMAX
07.2012 - 01.2015
  • Assisted with hiring and training onboarding employees
  • Mentored and developed new associates following an extensive training path and performance evaluation agenda
  • Assisted management with day to day operations of business office
  • Utilized Kronos time system to generate and manage employee schedules and input availability patterns
  • Consulted with employees on disciplinary actions and performance evaluations
  • Managed flow of business office by responding to customer registration and or DMV processing issues
  • Assigned daily and weekly tasks to business office associates.

SALES CONSULTANT

CARMAX
07.2011 - 07.2012
  • Managed customer flow by guiding and assisting with sales process of vehicles in inventory
  • Responded to customer needs and wants by asking discovery questions to ensure customer satisfaction
  • Assisted customers throughout the buying and selling process by consulting and advising.

GENERAL MANAGER

LUCI LOU’S FROZEN YOGURT
03.2012 - 07.2012
  • Responsible for recruiting efforts and training of over 20 employees
  • Manage employee schedules based on availability and business needs
  • Organized grand opening events including responsibility for each aspect of the business
  • Managed inventory control for the entire store
  • Designed internal appearance including purchasing furniture, ordering tile and flooring, and organizing wall layouts.

Education

BACHELOR OF COMMUNICATION -

UNIVERSITY OF KENTUCKY
Lexington, KY
05.2013

COMMUNICATION MAJOR -

BLUEGRASS COMMUNITY & TECHNICAL COLLEGE
Lexington, KY

Skills

  • Outlook calendar management
  • Exceptional customer service
  • Employee conflict resolution
  • Kronos scheduling management
  • Excellent communication
  • Multitasking
  • Event management
  • Fundraising
  • Conducting interviews
  • Employee records retention
  • Microsoft Office & Outlook software
  • SAP/IRIS

Professional Development

  • University of Kentucky Women's Forum Board -2020-2022

      Treasurer 

  • University of Kentucky Staff Senate - 2020-2023

      Special Events Chair 2022-2023

  • College Business Management Institute - 2018-2021

      

Awards

  • 2021- Awarded a third-year scholarship to attend the CBMI conference held at the University of Kentucky.
  • 2019- Awarded a second-year scholarship to attend the CBMI conference held at the University of Kentucky.
  • 2018- Awarded scholarship to attend the CBMI conference held at the University of Kentucky.
  • 2016- Received a Bronze award from the American Cancer Society for my achievement in exceeding my fundraising goal for the Scott County Relay for Life.
  • 2015- Received CarMax store champion for providing exceptional store support.
  • 2014- Held the number one ranking for Voice of the Customer in the Business Office.
  • 2014- Promoted from Business Office Associate to Lead Business Office Associate February of 2014.
  • 2013- Received Store Champion award for the business office for the months August through October.
  • 2013- Received a performance recognition award for my analysis and decision-making skills in the office.
  • 2012- Maintained being number one at the Lexington CarMax on the Voice of the Customer report for three consecutive months.
  • 2012- Received award for #1 part time sales associate for the months December and January.
  • 2011- Received a performance recognition award for exceptional communication skills at the company meeting.

References

Personal and professional references are available upon request.

Timeline

Administrative Services Assistant Principle

University Of Kentucky
07.2021 - Current

ADMINISTRATIVE SERVICES ASSISTANT

UNIVERSITY OF KENTUCKY
03.2019 - 07.2021

EXECUTIVE ASSISTANT

UNIVERSITY OF KENTUCKY
05.2017 - 03.2019

COMMUNITY MANAGER

AMERICAN CANCER SOCIETY – RELAY FOR LIFE
12.2015 - 05.2017

SERVICE ADVISOR

CARMAX
01.2015 - 12.2015

LEAD BUSINESS OFFICE ASSOCIATE

CARMAX
07.2012 - 01.2015

GENERAL MANAGER

LUCI LOU’S FROZEN YOGURT
03.2012 - 07.2012

SALES CONSULTANT

CARMAX
07.2011 - 07.2012

BACHELOR OF COMMUNICATION -

UNIVERSITY OF KENTUCKY

COMMUNICATION MAJOR -

BLUEGRASS COMMUNITY & TECHNICAL COLLEGE

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Natasha Paige (Brown) Noland