Paige Oller
Ogden,KS
Summary
Quality-driven member service specialist with impressive reputation and 3 years of experience in the credit union world. Effective in communications and relationship building skills. Excel in member relationships, providing excellent customer service, and being a team player.
Overview
4
4
years of professional experience
4040
4040
years of post-secondary education
Work History
Member Service Specialist
kstate Credit Union
Manhattan, Kansas
09.2025 - Current
- Provided exceptional member service through effective communication and problem-solving.
- Assisted members with account inquiries and transaction processing efficiently.
- Educated members on credit union products and services to enhance their experience.
- Resolved member complaints by identifying issues and finding appropriate solutions quickly.
- Conducted regular training sessions for new staff on customer service best practices.
- Promoted community engagement through participation in credit union events and initiatives.
- Monitored trends in customer feedback in order to identify areas needing improvement within the organization.
- Answered inbound calls from wide range of members, welcoming callers.
- Cross-sold products such as credit cards, loans, accounts, investments, insurance policies and other financial services.
- Explained various types of accounts available to customers in order to meet their individual needs.
- Researched discrepancies on member accounts and resolved issues promptly and accurately.
Member Service Representative
Sunflower Credit Union
Marysville, Kansas
06.2023 - 08.2025
- Customer Service, counting large or small amounts to members for deposits or withdrawals.
- File disputes, open accounts, order or reorder debit cards, educate members of fraud, Save at School programs, BSA/CTR filing, balancing drawers, ATM and vault, make sure members are making loan payments on time if they fall behind.
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services.
- Handled member complaints with professionalism and empathy.
- Maintained accurate member records in database systems.
- Collaborated with team to improve member service processes.
- Conducted outreach to promote financial literacy workshops for members.
- Supported daily operations by managing cash drawer and balancing transactions.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Monitored compliance with organizational security protocols when interacting with members.
- Assisted with the opening of new accounts and processed account maintenance requests.
Child Care Provider
Tiny Hearts Daycare
09.2022 - 04.2023
- Supervised children's activities, ensuring a safe and engaging environment.
- Assisted with daily meal preparation, adhering to dietary guidelines.
- Communicated effectively with parents about children's progress and daily activities.
- Organized educational games and crafts to promote creativity and social skills.
- Maintained cleanliness and organization of play areas and learning materials.
- Monitored children's behavior, providing guidance and support as needed.
- Sanitized toys and tables to maintain clean, safe environment.
Assistant Teacher
NEK CAP, Headstart
10.2021 - 05.2022
- Assist in making lesson plans, fill in when the head teacher is out, monitor children’s behavior, communicate with parents and other staff members, learn along with the children.
- Supported classroom management by maintaining a positive learning environment.
- Collaborated with staff to create inclusive learning experiences for all students.
- Monitored student behavior and provided guidance during activities and transitions.
- Documented student observations to support individualized learning plans.
Education
Cosmetologist - Make up Artist
Bellus Academy
High School Diploma -
Marysville JR./Sr. High School
Skills
- Work well under pressure
- Customer service
- Quick learner
- Hands-on learner
- Willingness to learn
- Willingness to challenge oneself
- Proactive
- Product knowledge
- Customer relationship management
- Conflict resolution
- Effective communication
- Active listening
- Relationship-driven selling
- Customer support services
- Strong empathy
- Relationship building
References
- Lacey Wells, Marysville Elementary School, 785-927-0240
- Krista Evenson, Sunflower Credit Union, 785-713-1750
- Hannah Seagren, Citizens State Bank, 785-215-4657
- Brooklyn Miller, Marysville Elementary School, 785-713-0953
Timeline
Member Service Specialist
kstate Credit Union
09.2025 - Current
Member Service Representative
Sunflower Credit Union
06.2023 - 08.2025
Child Care Provider
Tiny Hearts Daycare
09.2022 - 04.2023
Assistant Teacher
NEK CAP, Headstart
10.2021 - 05.2022
Cosmetologist - Make up Artist
Bellus Academy
High School Diploma -
Marysville JR./Sr. High School