Paige Robinson
Summary
Dynamic and results-driven management professional with extensive experience in process management and customer satisfaction. Proven track record in strategic planning, staff management, and operational efficiency that aide in policy development and correcting employee inefficiencies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BANK MIGRATION SPECIALIST
JP MORGAN CHASE
05.2024 - Current
- Successfully managed complex migration projects and guided smooth transitions with effective training and support.
- Proficient in analyzing systems, implementing solutions, and leveraging technical knowledge for process optimization.
- Strong stakeholder communication, risk mitigation, and customer-focused approach to enhance service quality and process performance.
ASSISTANT MANAGER
GENPACT LLC
01.2018 - 02.2024
- Streamlined operations and utilized data analytics to enhance productivity by 15% and improved customer satisfaction scores by 20%.
- Managed a team of 30+ FTE, reducing average call handling time by 15% through effective training and performance improvement plans.
- Successfully led adoption of new CRM software and facilitated clear communication between teams and upper management to align goals.
- Developed management procedure based on scrum methodologies to improve call center performance and efficiencies, which resulted in increased customer inquiries through multiple quarters
LICENSED PERSONAL BUSINESS BANKER
WELLSFARGO
02.2017 - 07.2018
- Analyzed client banking processes to identify inefficiencies and implemented streamlined solutions to overall increase client satisfaction.
- Cultivated strong relationships with clients, ensuring clear communication and seamless coordination to meet business objectives.
- Ensured adherence to regulatory requirements and internal policies, mitigating risks and maintaining high standards of compliance and operational excellence.
LICENSED PERSONAL BANKER
FROST BANK
10.2015 - 02.2017
- Utilized CRM systems to effectively manage tasks and best serve clients
- Risk Management and compliance systems (SAS and Oracle Financial Services Analytical Applications) were used to ensure that all banking activities were compliant with regulatory requirements and financial institution laws
- Contributed to branch sales goals by proactively identifying opportunities for cross-selling and upselling banking products.
Education
BS BIOCHEMISTRY -
SOUTHERN METHODIST UNIVERSITY (SMU)
Dallas, TX05.2025
STATISTICS -
SOUTHERN METHODIST UNIVERSITY (SMU)
Dallas, TX01.2024
Skills
- Microsoft Office
- Excel
- Lean Six Sigma Greenbelt
- Process Improvement
- Change Management
- Data Analysis
- Risk Management
- Communication
- Leadership
- Technical Proficiency
- Customer Focus
Websites
Certification
- LEAN SIX SIGMA GREEN BELT, 03/2022
- LICENSE TO MANAGE, 09/2023
- PMP CERTIFICATION, 12/2024
Software Proficiencies
- Excel
- Microsoft Office
- Monday.com
- Pega
- Oracle
- Power BI
- Appian
- ADP (Automatic Data Processing)
- Salesforce
- Zendesk
- Praesto
- Cisco
- Verint
- Tableau
- Microsoft Power BI
- Jira Service Management
- Zoom
- MS Teams
- Slack
Timeline
BANK MIGRATION SPECIALIST
JP MORGAN CHASE
05.2024 - Current
ASSISTANT MANAGER
GENPACT LLC
01.2018 - 02.2024
LICENSED PERSONAL BUSINESS BANKER
WELLSFARGO
02.2017 - 07.2018
LICENSED PERSONAL BANKER
FROST BANK
10.2015 - 02.2017
BS BIOCHEMISTRY -
SOUTHERN METHODIST UNIVERSITY (SMU)
STATISTICS -
SOUTHERN METHODIST UNIVERSITY (SMU)
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