Paige Sheehan
Grasston,MN
Summary
Devoted healthcare professional who focuses on effective communication while providing excellent customer service. Experience in scheduling patient appointments and maintaining medical records accurately. Committed to optimizing patient satisfaction through efficient scheduling and teamwork with other healthcare professionals.
Overview
3
3
years of professional experience
Work History
HUC/Scheduler
The Estates at Rush City
Rush City , MN
05.2024 - Current
- Coordinated staff shift schedules and resident appointments to ensure optimal coverage and service delivery.
- Collaborated with departments to resolve scheduling conflicts and enhance coverage across teams.
- Scheduled and confirmed appointments.
- Followed established scheduling policies and procedures.
- Managed incoming calls from patients and families, directing them to appropriate departments to streamline communication.
- Scheduled transportation for resident appointments.
- Scheduled pre-op/post-op appointments
- Processed physician orders and orders received from medical appointments
- Processed admission orders for incoming patients
- Assisted in training new staff on scheduling protocols and software tools.
- Communicated schedule changes effectively throughout the organization.
- Maintained positive working relationship with fellow staff and management.
- Updated and organized patient records for accuracy
Certified Nursing Assistant
Monarch Healthcare Management
Eagan, Minnesota
12.2023 - 05.2024
- Assisted patients with daily living activities and personal hygiene needs.
- Collaborated with healthcare team to implement patient care plans effectively.
- Maintained accurate patient records and documentation for ongoing care.
- Provided emotional support and companionship to enhance patient comfort.
- Ensured a clean and safe environment by following infection control procedures.
- Conducted training sessions for new staff on caregiving techniques and company policies. on caregiving techniques and company policies efficiently.
- Responded promptly to call lights, addressing patient needs with care and attention.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Maintained accurate, timely flow of information by completing thorough patient records and updating the healthcare team on patient status.
Education
Associate of Arts - Liberal Arts And Sciences
St. Cloud Technical & Community College
St. Cloud, MN01-2025
Skills
- Appointment Scheduling
- Customer Interaction
- Time Management
- Schedule management
- Telephone etiquette
- Recordkeeping proficiency
- Teamwork and collaboration
- Critical thinking
- Problem solving
- Attention to detail
- Effective communication
- Multitasking
- Medical terminology
- Healthcare documentation
- Computer skills
- Call management
- Self-motivation
Timeline
HUC/Scheduler
The Estates at Rush City
05.2024 - Current
Certified Nursing Assistant
Monarch Healthcare Management
12.2023 - 05.2024
Associate of Arts - Liberal Arts And Sciences
St. Cloud Technical & Community College