Paige Shumway

As a team lead, it is my responsibility to support my team in their professional development, helping them learn and grow while finding constructive and positive approaches to overcoming challenges. I assist in handling calls and emails, and in resolving escalated situations to foster strong, positive relationships with both callers and our dedicated agents. I also review call audits and organize meetings with the team, both collectively and individually.

I was responsible for hiring and training new employees, as well as motivating the sales team to achieve our sales targets. As a result of our efforts, we successfully expanded our operations into several additional states prior to the onset of COVID-19. Additionally, I contributed to the development of the training program we implemented and consistently met my sales goals while also facilitating team meetings.

As the store manager, I will be responsible for overseeing and managing scheduled shifts, ordering inventory, handling escalated situations, and driving sales.