Paige Snitkey
Summary
Accomplished General Manager at Shopko Optical, adept in leadership and problem resolution, significantly enhanced client relationships and team performance. Leveraged motivational and communication skills to mentor staff and streamline operations, achieving notable efficiency improvements. Expert in employee development and customer experience enhancement, consistently driving company growth and operational excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
General Manager
Shopko Optical
10.2023 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Certified Optician
Shopko Optical
11.2022 - 10.2023
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained safe, clean and organized environment to increase patient comfort.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Performed basic vision testing for new patients.
Team Lead
Vera Bradley
04.2022 - 11.2022
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
Sales Associate/Certified Trainer
Target
06.2017 - 04.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked with vendors to customize courseware to accommodate business needs.
Associate Teacher Special Education
Waukee Community School District
08.2016 - 05.2017
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Partnered with standard education teachers from across academic departments.
- Encouraged students to take ownership of learning by providing choices.
- Monitored student performance to evaluate effectiveness of instructional strategies.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Maintained accurate records of student progress and attendance.
- Conducted assessments of students to determine individual needs.
- Collaborated with other educators to develop instructional strategies.
- Facilitated small group instruction to address individual learning needs.
Education
Associate of Arts - Management
Des Moines Area Community College
Ankeny, IA05-2022
Associate of Arts - Graphic Design
Des Moines Area Community College
Ankeny, IA08-2019
Skills
- Motivation
- Problem resolution
- Performance improvements
- Employee development
- Time management
- Verbal and written communication
- Leadership
- Staff training
- Customer experiences
Timeline
General Manager
Shopko Optical
10.2023 - Current
Certified Optician
Shopko Optical
11.2022 - 10.2023
Team Lead
Vera Bradley
04.2022 - 11.2022
Sales Associate/Certified Trainer
Target
06.2017 - 04.2022
Associate Teacher Special Education
Waukee Community School District
08.2016 - 05.2017
Associate of Arts - Management
Des Moines Area Community College
Associate of Arts - Graphic Design
Des Moines Area Community College
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