Paige Stephens
Porter
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Night Auditor
Holiday Inn
01.2024 - 02.2026
- Prepare and process the nightly audit using the OPERA Property Management System
- Verify accurate recording of all financial transactions from daily operations by cross-referencing data
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Audit and reconcile accounts receivable, guest ledgers, and deposits
- Prepare direct bill invoices and process check-out bills
- Organize, input, and monitor room revenues, occupancy rates, and other standard hotel operating statistics
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Resolve discrepancies in room status and rates
- Identify accounts that have reached or exceeded assigned credit limits
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Process TA Connections distress passenger vouchers
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Night Auditor
Staybridge Suites Hotel
01.2023 - 12.2023
- Check in and check out guests, post no-show charges, and prepare folios to ensure accurate billing for departing guests
- Reconcile daily financial transactions, verifying accurate posting of charges and payments
- Process and transmit credit card batches efficiently
- Audit room rates and charges, reconciling and balancing revenues generated
- Answer and transfer incoming phone calls professionally
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Answer any guest questions and handle all guest complaints
Night Auditor/Assistant Front Office Manager
Wingate by Wyndham Hotel
03.2018 - 11.2022
- Check-in and check-out guests, process payments, and verify all information for accuracy
- Supervise front desk operations
- Ensure guest transactions are accurately charged and posted to guest accounts
- Address guest inquiries, requests, and complaints promptly
- Perform end-of-day bookkeeping, auditing, and account reconciliation
- Verify occupancy status, charge no-shows appropriately, and update room statuses
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Audit room rates and charges, reconcile and balance generated revenues
- Trained new staff members in customer service techniques and hotel operations.
- Prepare and distribute employee checks
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Administrative Assistant
Action Concrete
04.2006 - 02.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintain and update financial databases and spreadsheets
- Maintained inventory of office supplies and placed orders.
Education
Bachelor of Science - Health
Lincoln Memorial University
Harrogate, TN05.2001
Skills
- Clerical duties
- Balance reporting
- Transaction auditing
- Balancing accounts
- Balancing transactions
- Night audit reports
- Report generation
- Revenue tracking
- Overseeing front desk
- Bookkeeping
- Financial reporting
- Complaint resolution
- Audit reporting
Certification
CPR/First Aid Certification
Timeline
Night Auditor
Holiday Inn
01.2024 - 02.2026
Night Auditor
Staybridge Suites Hotel
01.2023 - 12.2023
Night Auditor/Assistant Front Office Manager
Wingate by Wyndham Hotel
03.2018 - 11.2022
Administrative Assistant
Action Concrete
04.2006 - 02.2018
Bachelor of Science - Health
Lincoln Memorial University