Paige Viscarra
Fritch,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Member Services Professional
American Quarter Horse Association
Amarillo, TX
10.2023 - Current
- Assist members with all aspects of registration, transfer of ownership, and genetic testing of horses.
- Updated databases with new and modified customer and horse data.
- Determine service charges, collect payments, and arrange billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Stay updated on modifications to rules, procedures, personnel duties, and customer service standards
Volunteer Coordinator
BSA Hospice of the Southwest
Amarillo, Texas
05.2022 - 09.2023
- Engaged regularly with 40+ volunteers to address issues and questions.
- Recruited, interviewed and selected volunteer applicants.
- Oriented new volunteers on organizational policies and procedures.
- Aligned volunteers with available positions according to individual strengths and expertise.
- Directed management of volunteer database and recording of volunteer service hours for integration into monthly, quarterly, and annual reports.
- Coordinated ongoing volunteer publicity and awareness programs.
Social Caseworker B
Arapahoe County Human Services Department
Aurora, Colorado
01.2020 - 10.2022
- Reviewed reports and evidence of abuse, neglect, or exploitation concerning at-risk adults, adolescents, and children.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Investigated each child's living environment to determine whether home was safe or presented risks.
- Maintained composure and calmness while engaging with individuals in high-stress situations involving children and families.
- Identified appropriate community resources and provided referrals for services.
- Utilized job-related software to compose and prepare correspondence, case notes, and technical reports.
Funeral Arrangement Director
All States Cremation
Centennial, Colorado
01.2019 - 01.2020
- Consulted with families of deceased to make funeral arrangements.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Obtained information to complete death certificates or burial permits.
- Prepared death certificates and drafted obituaries.
- Arranged veteran funerals and cremations.
- Finalized all required applications for military professionals and veterans’ benefits, including presidential memorial certificates for military honors and veteran headstones or memorial markers.
DWI/Misdemeanor Compliance Program Director
Otero County New Mexico
Alamogordo, New Mexico
01.2012 - 01.2019
- Managed program operations and provided strategic leadership for 10 Compliance Officers and staff.
- Coordinated board and staff meetings along with educational work sessions to enhance staff competencies.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Completed grant applications with supporting documentation to secure funding proposals, grant application narratives and budgets to finalize with development prior to submittal.
- Tracked grant opportunities, deadline dates and required materials.
- Established and maintained beneficial relationships with potential and consistent donors to support funding initiatives.
- Compiled information on existing programs and showcased details to demonstrate strong organization with long-term plans.
- Oversaw program operations ensuring compliance with policies, procedures, applicable standards, and relevant contractual obligations with State of New Mexico, County of Otero.
- Established goals for programs in accordance with strategic objectives of organization
- Engaged regularly with program stakeholders to implement program adjustments and evaluate progress.
- Cultivated community connections and networks facilitating collaborations with local organizations and businesses.
- Drafted proposals and reports to support general and specific programs.
- Managed budgets and evaluated expenditures to maintain program operations within budget constraints.
Education
Bachelor of Social Work - Social Work/Criminal Justice
New Mexico State University
Las Cruces, NM12.1994
Skills
- Interpersonal skills
- Service excellence
- Strong work ethic
- Consistent and credible
- Adaptive Team Player
- Critical Thinking
- Conflict Resolution
- Organizational Skills
- Written and verbal skills
- Composed under stress
- Relationship Building
- Data Entry
- Digital literacy
- Connectivity management
- Community Outreach
- Regulatory Compliance
- Microsoft Office Suite
- Conflict resolution
- Time Management
- Program Management
Certification
- Licensed SW in the State of Texas
- Certified Public Official
- Certified Public Supervisor
- Certified Advocare for Public Ethics
Timeline
Member Services Professional
American Quarter Horse Association
10.2023 - Current
Volunteer Coordinator
BSA Hospice of the Southwest
05.2022 - 09.2023
Social Caseworker B
Arapahoe County Human Services Department
01.2020 - 10.2022
Funeral Arrangement Director
All States Cremation
01.2019 - 01.2020
DWI/Misdemeanor Compliance Program Director
Otero County New Mexico
01.2012 - 01.2019
Bachelor of Social Work - Social Work/Criminal Justice
New Mexico State University