Paige Woodward
Stockton,CA
Summary
Accomplished owner offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.
Overview
16
16
years of professional experience
Work History
Owner/Operator Manager
Poppy Coffee
Stockton, CA
07.2018 - 07.2024
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Provided leadership support for team members through coaching and mentorship programs.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Created marketing strategies to drive revenue and increase brand visibility.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Resolved conflicts between employees in a professional manner.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Established pricing models that balanced competitiveness with profitability goals.
- Developed business plan and budget to maximize profitability.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored staff performance and addressed issues.
- Directed recruitment, hiring, and training of new staff members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager
Empresso Coffeehouse
Stockton, CA
06.2008 - 01.2018
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Education
Medical Assisting
Kaplan College - Stockton
Stockton, CA10-2010
High School Diploma -
Venture Academy
Stockton, CA05-2009
Skills
- Personnel Management
- Operations Oversight
- Operational Reporting
- Financial Planning
- Operations Management
- Budget Development
Timeline
Owner/Operator Manager
Poppy Coffee
07.2018 - 07.2024
Manager
Empresso Coffeehouse
06.2008 - 01.2018
Medical Assisting
Kaplan College - Stockton
High School Diploma -
Venture Academy
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