Paije Bland
Cottage Hills,IL
Summary
Dynamic Office Manager at Bethesda Health Group Inc. with proven expertise in enhancing operational efficiency and team collaboration. Skilled in customer relations and inventory control, I successfully streamlined workflows and improved onboarding processes, resulting in a more productive workplace. Committed to maintaining confidentiality and delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Office Manager
Bethesda Health Group Inc.
Alton, IL
04.2024 - 01.2026
- Coordinated office operations and maintained efficient workflows across departments.
- Managed scheduling and appointments for executives, optimizing time management.
- Developed training materials for new staff, improving onboarding processes.
- Oversaw supply inventory management, ensuring availability of essential office materials.
- Streamlined communication between departments through improved reporting structures.
- Led initiatives to enhance workplace morale and team collaboration strategies.
- Evaluated office procedures regularly, recommending improvements to increase productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Customer Service Representative
Casey’s
Alton, IL
08.2018 - 11.2022
- Assisted customers in selecting products, enhancing overall shopping experience.
- Resolved customer inquiries and complaints with efficient problem-solving techniques.
- Provided product information and recommendations to ensure informed purchasing decisions.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Identified and resolved discrepancies and errors in customer accounts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Alton High School
Alton, ILSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Document management
- Payroll and budgeting
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Conflict management
- Staff hiring
- Supply management
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Financial reporting
- Financial tracking
- Expense reporting
- Team supervision
- Staff training
- Event coordination
- Business administration
- Meeting planning
- Compliance monitoring
- Information protection
- Workforce management
- Budgetary planning
- Technical support
Timeline
Office Manager
Bethesda Health Group Inc.
04.2024 - 01.2026
Customer Service Representative
Casey’s
08.2018 - 11.2022
High School Diploma -
Alton High School