Paiton Black
Broad Top City,PA
Summary
Highly motivated professional with customer service experience, possessing excellent communication, problem-solving, and leadership skills. Embraces new challenges and learning opportunities while fully applying current capabilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hydro Flask
Chambersburg, PA
09.2024 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Bubba Pizza
Saxton, PA
10.2023 - 09.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Front Desk Agent
Heritage Cove
Saxton, PA
03.2021 - 06.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
- Resolved customer complaints promptly and courteously.
- Processed payments accurately and efficiently.
Education
Finance
Tussey Mountain
Saxton, PA05-2023
Customer Service Training
Hydro FlaskSkills
- Appointment Scheduling
- Inbound and Outbound Calling
- Scheduling
- Product Knowledge
- Account updating
- Data Entry
- Money sorting
- Cash Register Operation
References
References available upon request.
Timeline
Customer Service Representative
Hydro Flask
09.2024 - 11.2024
Server
Bubba Pizza
10.2023 - 09.2024
Front Desk Agent
Heritage Cove
03.2021 - 06.2024
Finance
Tussey Mountain
Customer Service Training
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