Pakou Lee
Sacramento,CA
Summary
Confident Biller with great billing and data entry skills and more than 7 years of experience. Effective team player known for reliability and quick work. Dedicated to accuracy and efficiency.
Overview
14
14
years of professional experience
Work History
Biller
Health and Life Organization
01.2020 - Current
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Determined proper codes for medical records and patient services.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
Dental Receptionist, Level II
Health and Life
08.2018 - 12.2019
Dental Receptionist
Health and Life Organization
03.2017 - 03.2018
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed patient billing processes for timely, accurate payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
Cashier
CEC Entertainment
09.2009 - 04.2014
Education
Certificate of Medical Billing & Insurance Coding - Medical Billing And Insurance Coding
UEI College
Sacramento, Ca06.2020
Diploma - undefined
Rio Linda High School
2011
Skills
- Monthly Billing Management
- Claim Processing
- Customer Contact
- Insurance Billing Procedures
- ICD-10 Coding
- Electronic Health Records Systems
- Categorizing and Classification
- Correct Errors
Languages
Hmong
Timeline
Biller
Health and Life Organization
01.2020 - Current
Dental Receptionist, Level II
Health and Life
08.2018 - 12.2019
Dental Receptionist
Health and Life Organization
03.2017 - 03.2018
Cashier
CEC Entertainment
09.2009 - 04.2014
Certificate of Medical Billing & Insurance Coding - Medical Billing And Insurance Coding
UEI College
Diploma - undefined
Rio Linda High School
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