Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Phil Palazzo

Fredericksburg,VA

Summary

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Skillful in team building and development, sales forecasting and scheduling, with an deep understanding of customer service.

Overview

15
15
years of professional experience

Work History

Server

Firebirds Wood Fired Grill
Fredericksburg, VA
06.2023 - Current
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Accurately recorded orders on the point-of-sale system.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server

Darden Restaurant Group
Fredericksburg, VA
09.2020 - 01.2024
  • Same responsibilities as above.

Assistant Manager

Red Robin
Henrico, VA
05.2018 - 08.2020
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Assistant Manager

Ruby Tuesday
Lancaster, PA
08.2015 - 05.2018
  • Same responsibilities as above.

Education

Some College (No Degree) - Computer Science

Virginia Western Community College
Roanoke, VA

Skills

  • Recruiting and interviewing
  • Orientating and training
  • Team motivation
  • Staff development
  • Performance reviewing
  • Adaptability and flexibility
  • Scheduling and planning
  • Sales forecasting
  • Customer relationship management
  • Verbal and written communication
  • Python proficiency
  • WML proficiency
  • Object-oriented programming

Affiliations

  • I have been an active member of the Battle for Wesnoth community where I have assisted with several mods as well as created my own campaign.
  • I have been an active member of the Warlander discord server where I have been a moderator for over a year.

Timeline

Server

Firebirds Wood Fired Grill
06.2023 - Current

Server

Darden Restaurant Group
09.2020 - 01.2024

Assistant Manager

Red Robin
05.2018 - 08.2020

Assistant Manager

Ruby Tuesday
08.2015 - 05.2018

Some College (No Degree) - Computer Science

Virginia Western Community College

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Phil Palazzo