PALLAVI JOSHI
TROY
Summary
Motivated public health professional with experience in assisting with program execution, budgeting and personnel. Proven track record of increasing operational efficiency, reducing costs and developing successful initiatives. Skilled in building relationships with partners, stakeholders and clients. Fosters an environment of collaboration, creativity and innovation.
Overview
7
7
years of professional experience
Work History
General Manager
Domino's Pizza
01.2025 - 07.2025
- Oversee daily operations, ensuring seamless service and high customer satisfaction.
- Boost sales through strategic planning and effective team leadership.
- Train and develop staff, enhancing service quality and operational skills.
- Resolve customer issues swiftly, improving retention and loyalty.
- Lead a team of 17, fostering a collaborative and efficient work environment.
- Led operational improvements, enhancing efficiency in food preparation and delivery processes.
Assistant Manager
Domino's Pizza
07.2024 - 01.2025
- Streamlined operational workflows, enhancing team efficiency and productivity across multiple departments.
- Facilitated training sessions for new employees, fostering skill development and teamwork within the department.
- Implemented process improvements that reduced errors and increased service quality in daily operations.
- Analyzed performance metrics to identify trends and ensure adherence to company standards and policies.
Risk Adjustment Program Coordinator
Agilon Health
12.2022 - 08.2024
- Supported the Manager of Risk Adjustment in the operations of BOI programs in 15 independently owned clinics across Metro Detroit, demonstrating knowledge and experience in coding/HCC.
- Assisted with practice onboarding and ensured the tracking of deliverables, contributing to efficient program implementation.
- Led efforts to obtain access for providers, managed data needs, researched data issues, and collaborated with enterprise and local data teams.
- Data integration from various sources, including databases, electronic medical records and excel spreadsheets to create comprehensive datasets for analysis. This required data cleaning, validation and transformation to maintain data accuracy.
- Developed and maintained reports to track risk adjustment performance, driving improvements in data accuracy and program outcomes.
First Response Victim Advocate
HAVEN
08.2019 - 01.2021
- Provided crucial support, crisis intervention, and advocacy for primary and secondary survivors of trauma.
- Demonstrated commitment by providing phone coverage and crisis response during designated shifts and offering replacements as needed.
- Collaborated effectively with the team, providing administrative backup on weeknight, weekend, and holiday coverage shifts.
- Offered general advocacy, such as ongoing personal support, information on the effects of victimization, service arrangement, and connections to support groups or therapy.
Patient Safety Specialist
Beaumont Health
10.2018 - 08.2019
- Monitored incident reports related to patient safety issues, identified deficiencies, and took appropriate corrective actions.
- Attended educational seminars on patient safety topics for healthcare staff members.
- Identified gaps in existing systems or processes that may lead to potential risks or threats against patients' health security.
- Collaborated with healthcare providers to ensure compliance with regulations regarding patient safety standards.
Education
Bachelor of Science (B.S.) - Public Health
University of Michigan-Dearborn
Dearborn, MI09.2025
Skills
- Process Improvement
- Project Coordination
- Market Research
- Data Management
- Report Preparation
- Expense Tracking
- Risk Adjustment
- Crisis Intervention
- Patient Safety
- Healthcare Compliance
Timeline
General Manager
Domino's Pizza
01.2025 - 07.2025
Assistant Manager
Domino's Pizza
07.2024 - 01.2025
Risk Adjustment Program Coordinator
Agilon Health
12.2022 - 08.2024
First Response Victim Advocate
HAVEN
08.2019 - 01.2021
Patient Safety Specialist
Beaumont Health
10.2018 - 08.2019
Bachelor of Science (B.S.) - Public Health
University of Michigan-Dearborn
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