Palmer Hayes
Loganville,Georgia
Overview
5
5
years of professional experience
Work History
On Site Service Representative
Grainger
Athens, GA
08.2024 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers in setting up new equipment and configuring it for use.
- Took special orders in person and over telephone, generating additional revenue every month.
Lacrosse Coach
George Walton Academy
Monroe, GA
01.2024 - Current
- Communicated with parents regarding player development and expectations for the season.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Planned strategies and selected optimal team lineups to execute game plans.
- Instructed players on proper technique for passing, catching, shooting, defending, dodging, cradling, scooping ground balls.
Security System Technician
Ezzard Security
Watkinsville, GA
06.2021 - 08.2024
- Inspected fire and security alarm systems for both commercial and residential customers.
- Ensured compliance with state regulations governing the use of security equipment.
- Met with clients to discuss security features, needs and service costs.
- Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
- Conducted regular maintenance on security systems to ensure proper operation.
Parking Supervisor
CAM Sports
Covington, GA
06.2020 - 08.2022
- Maintained clean facility by sweeping parking areas and removing waste.
- Provided customer service and information, answered questions and gave directions.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
Education
High School Diploma -
Grayson High School
Grayson, GA05-2022
Some College (No Degree) - Business Administration
Georgia Gwinnett College
Lawrenceville, GASkills
- Sales support
- Scheduling
- Complaint resolution
- Account updating
- Report generation
- Merchandise upselling
Accomplishments
- GAIA State Champions (2024)
- Gwinnett County All County Lacrosse Selection (2021)
- Region Champions (2019-2021)
- Most Valuable Player (2021)]
- Team Leadership Award (2021)
Timeline
On Site Service Representative
Grainger
08.2024 - Current
Lacrosse Coach
George Walton Academy
01.2024 - Current
Security System Technician
Ezzard Security
06.2021 - 08.2024
Parking Supervisor
CAM Sports
06.2020 - 08.2022
High School Diploma -
Grayson High School
Some College (No Degree) - Business Administration
Georgia Gwinnett College