Overview
Work History
Education
Skills
Accomplishments
Timeline
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Palmer Hayes

Loganville,Georgia

Overview

5
5
years of professional experience

Work History

On Site Service Representative

Grainger
Athens, GA
08.2024 - Current
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers in setting up new equipment and configuring it for use.
  • Took special orders in person and over telephone, generating additional revenue every month.

Lacrosse Coach

George Walton Academy
Monroe, GA
01.2024 - Current
  • Communicated with parents regarding player development and expectations for the season.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
  • Planned strategies and selected optimal team lineups to execute game plans.
  • Instructed players on proper technique for passing, catching, shooting, defending, dodging, cradling, scooping ground balls.

Security System Technician

Ezzard Security
Watkinsville, GA
06.2021 - 08.2024
  • Inspected fire and security alarm systems for both commercial and residential customers.
  • Ensured compliance with state regulations governing the use of security equipment.
  • Met with clients to discuss security features, needs and service costs.
  • Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
  • Conducted regular maintenance on security systems to ensure proper operation.

Parking Supervisor

CAM Sports
Covington, GA
06.2020 - 08.2022
  • Maintained clean facility by sweeping parking areas and removing waste.
  • Provided customer service and information, answered questions and gave directions.
  • Managed parking and traffic control to facilitate vehicle flow in assigned area.

Education

High School Diploma -

Grayson High School
Grayson, GA
05-2022

Some College (No Degree) - Business Administration

Georgia Gwinnett College
Lawrenceville, GA

Skills

  • Sales support
  • Scheduling
  • Complaint resolution
  • Account updating
  • Report generation
  • Merchandise upselling

Accomplishments

  • GAIA State Champions (2024)
  • Gwinnett County All County Lacrosse Selection (2021)
  • Region Champions (2019-2021)
  • Most Valuable Player (2021)]
  • Team Leadership Award (2021)

Timeline

On Site Service Representative

Grainger
08.2024 - Current

Lacrosse Coach

George Walton Academy
01.2024 - Current

Security System Technician

Ezzard Security
06.2021 - 08.2024

Parking Supervisor

CAM Sports
06.2020 - 08.2022

High School Diploma -

Grayson High School

Some College (No Degree) - Business Administration

Georgia Gwinnett College

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Palmer Hayes