Paloma Hernandez
Sacramento,CA
Summary
Dynamic Patient Service Representative with extensive experience at Sutter Health, excelling in HIPAA compliance and insurance verification. Proven ability to enhance customer satisfaction through effective problem-solving and team leadership. Committed to maintaining confidentiality while delivering exceptional service and ensuring seamless patient access.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Sutter Health
Sacramento, CA
02.2025 - Current
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered incoming calls in a professional manner.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments and procedures.
- Applied HIPAA privacy and security regulations while handling patient information.
Patient Access Representative
Sutter Health
Sacramento, CA
12.2023 - 02.2025
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Scanned documents into electronic medical records system.
- Verified insurance coverage for services provided by the facility.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Applied HIPAA privacy and security regulations while handling patient information.
Lead
Jack in the Box
Sacramento, CA
03.2021 - 10.2023
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
High School Diploma -
John F Kennedy High School
Sacramento, CA06-2023
Skills
- Patient registration
- HIPAA compliance
- Insurance verification
- Customer service
- Problem solving
- Team leadership
Timeline
Patient Service Representative
Sutter Health
02.2025 - Current
Patient Access Representative
Sutter Health
12.2023 - 02.2025
Lead
Jack in the Box
03.2021 - 10.2023
High School Diploma -
John F Kennedy High School