Paloma Obrien
Miami
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Royal Palm Hotel
06.2021 - Current
- Worked in a high-paced environment, typically serving 10-15 tables at a time.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Actively resolved customer complaints and issues without delegating them to higher management.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Runner/ Drink Runner
Royal Palm Hotel
06.2021 - 06.2022
- proficient in multi-tasking between stocking food supplies and running meals to guest.
- Assisted in training new food runners, improving team efficiency and service quality.
- Assisted with bussing tables and cleaning up spills.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Education
High School Diploma -
Miami Beach Senior High
2231 Prairie Ave06-2020
Skills
- Exceptional customer service
- Strong work ethic
- Safe food handling
- High volume dining
Languages
Spanish
Native or Bilingual
Timeline
Server
Royal Palm Hotel
06.2021 - Current
Food Runner/ Drink Runner
Royal Palm Hotel
06.2021 - 06.2022
High School Diploma -
Miami Beach Senior High
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