PALOMA RAMIREZ
Las Vegas,NV
Summary
Polished fine dining hospitality professional with extensive front of house experience in a high volume and upscale environment. Skilled in VIP guest relations, strategic floor management, leading host operations, to ensure seamless, elevated dining experiences. Recognized for professionalism, discretion, and strong leadership under pressure.
Overview
5
5
years of professional experience
Work History
Maitre D'
Carmines NYC
Las Vegas, NV
04.2026 - Current
- Oversaw high-volume restaurant operations to elevate customer experience and optimize service performance.
- Managed busy restaurant operations to enhance customer satisfaction and streamline service efficiency.
- Coordinated staff during peak periods through clear communication and support to ensure smooth operations.
- Resolved customer complaints and service issues promptly to maintain satisfaction.
- Delivered professional guest interactions that reflected strong standards and service quality.
- Improved seating efficiency through organized guest flow and effective coordination.
Lead Host
High Steaks
Las Vegas, US
09.2025 - Current
- Led host stand operations during peak periods and train new team members on fine dining service.
- Managed high-volume reservations, VIP bookings, private dining requests, and walk-ins to ensure seamless dining room flow.
- Collaborated with management, servers, bartenders, and kitchen staff to facilitate smooth multi-course service.
- Addressed guest concerns discreetly and implemented service recovery steps to uphold brand reputation.
Lead Host
Mabel's Bar & Q
Las Vegas, US
04.2022 - 09.2025
- Trained new hosts on reservation software and communication standards to ensure seamless guest experience.
- Collaborated with management to resolve guest concerns and elevate service quality.
- Managed reservations, seating plans, and guest flow to enhance table turnover rate.
- Backed up servers and busser during busy shifts with food running and table clearing.
Host
IHOP
Las Vegas, US
08.2021 - 06.2022
- Managed seating and guest communications during high-traffic shifts to optimize guest satisfaction
- Coordinated reservations, conducted table visits, and answered phones simultaneously to streamline service operations.
- Monitored cleanliness of common areas and dining rooms to ensure a welcoming atmosphere for patrons
Skills
- Reservation management
- Guest flow management
- Service recovery
- Upscale service techniques
- Operations management
- VIP relations management
- POS and booking systems expertise
- Hosting leadership
- Attention to detail
Timeline
Maitre D'
Carmines NYC
04.2026 - Current
Lead Host
High Steaks
09.2025 - Current
Lead Host
Mabel's Bar & Q
04.2022 - 09.2025
Host
IHOP
08.2021 - 06.2022