Paloma Reynaga
Commerce City,CO
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing work environment and customer needs. Successful in working within collaborative environments as well as adaptable to changing circumstances within the workplace. Works well and diligent under pressure and fast paced situations faced in the day to day work life.
Overview
4
4
years of professional experience
Work History
Housing Program Specialist
Denver Housing Authority
04.2024 - Current
- Prepared clients for annual recertification and continued program eligibility by proactively completing and collecting documentation.
- Improved tenant satisfaction by efficiently processing housing applications and addressing concerns promptly.
- Ensured compliance with federal regulations, maintaining accurate records and documentation for audits.
- Explained criteria for public housing and assisted eligible low-income families with application process.
- Prepared and issued housing program letters, documents, contracts and forms to encourage response from residents.
- Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
- Provided exceptional customer service, addressing inquiries from both tenants and landlords in a professional manner.
- Managed a diverse portfolio of properties, ensuring proper maintenance and adherence to quality standards for safe living environments.
Residential House Cleaner
American Star Cleaning Service
12.2023 - 02.2024
- Operated electronic backpack vacuums and floor sweepers.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
- Returned emptied garbage receptacles to proper locations.
- Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
- Adhered to strict safety protocols while using various cleaning products and equipment, minimizing accidents or injuries on the job.
Postal Support Employee
USPS
03.2023 - 12.2023
- Improved mail processing efficiency by accurately sorting and distributing incoming mail according to established guidelines.
- Enhanced customer satisfaction with timely and accurate delivery of mail, packages, and other postal services.
- Streamlined postal operations by maintaining an organized work environment and adhering to USPS policies and procedures.
- Supported fellow employees in daily tasks, contributing to a collaborative and efficient workplace atmosphere.
- Reduced the risk of loss or damage to packages through careful handling practices that met USPS standards.
Warehouse Assistant
Amazon
04.2022 - 01.2023
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Housekeeping Room Attendant
Comfort Inn & Suites
03.2021 - 04.2022
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Education
High School Diploma -
Northfield High School
05.2022
Skills
- Decision Making
- Office Equipment Operation
- Customer Service
- Organizational Skills
- Problem Solving
- Workplace Cleanliness
- Attention to Detail
- Multitasking
- Guest Relations
- Team Support and Collaboration
- Quality control guidelines
- Fair housing laws
- Rent calculation
- Referrals and networking
Languages
Spanish
Native or Bilingual
Timeline
Housing Program Specialist
Denver Housing Authority
04.2024 - Current
Residential House Cleaner
American Star Cleaning Service
12.2023 - 02.2024
Postal Support Employee
USPS
03.2023 - 12.2023
Warehouse Assistant
Amazon
04.2022 - 01.2023
Housekeeping Room Attendant
Comfort Inn & Suites
03.2021 - 04.2022
High School Diploma -
Northfield High School
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