Pam Galvin
Bend,OR
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. High-energy sales leader with proven relationship-building skills and significant background working with industry customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas.
Overview
29
29
years of professional experience
Work History
Sales Representative
Road Runners LLC
New York, NY
10.2022 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
- Researched competitors' products, prices, and sales techniques.
- Attended industry events such as conferences, seminars.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Maintained knowledge of sales and promotions, return policies and security practices.
Bartender
Rancher Butcher Chef
Bend, OR
08.2021 - 02.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Wine Specialist
Domaine Serene
Bend, OR
09.2020 - 07.2021
- Maintained up-to-date knowledge of all wines, including vintages, varieties and regions of production.
- Educated customers about the history, flavor profiles and characteristics of various wines.
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
- Created ultimate wine experience by advising guests on wine choices and serving with accuracy and flair.
- Presented guests with wine lists, upselling higher-end bottles by proposing several options in various price ranges.
- Memorized menu choices and major ingredients in food, predominate flavors and textures to answer guest questions and recommend wine choices.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Bartender /Waitress Supervisor
Multiple Resturants in Bend
Bend, OR
02.1996 - 06.2003
- Worked at Pine Tavern
- Deschutes Brewery
- Giuseppe's
- Peconic Coast Restaurante in the Hamptons for a summer
Education
LMT - Massage
Ashmead School of Massage
Vancouver, WA04-2004
Skills
- Territory sales
- Client Service
- Lead prospecting
- Sales closing
- Revenue Generation
- Customer Service
- Sales Development
- Sales Forecasting
- B2B and B2C sales
- Relationship Building
- Cold-calling
- Territory Growth
- Territory Management
Timeline
Sales Representative
Road Runners LLC
10.2022 - Current
Bartender
Rancher Butcher Chef
08.2021 - 02.2022
Wine Specialist
Domaine Serene
09.2020 - 07.2021
Bartender /Waitress Supervisor
Multiple Resturants in Bend
02.1996 - 06.2003
LMT - Massage
Ashmead School of Massage
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