Pam Garrett
Hemet,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Coach Operator
RTA
01.2018 - 01.2024
- Participated in regular safety meetings to stay current on new policies, procedures, and equipment updates.
- Calculated and collected fares from passengers.
- Maintained a clean and welcoming vehicle environment for passengers'' comfort and overall experience.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Resolved customer concerns promptly and diplomatically, maintaining a high level of customer satisfaction.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Excellent communication skills, both verbal and written.
Sr Personal Banker
Chase
11.2001 - 01.2018
- Increased loan portfolio growth by identifying client needs and recommending appropriate financial products.
- Handled various accounting transactions.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Referred customers to other banking departments for specialized services.
- Trained new hires on customer service policies and procedures.
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
Education
Bachelor of Arts - Accounting And Business Management
UNIVERSITY OF PHOENIX
ONTARIO CA 06.2027
High School Diploma -
Canyon Springs High School
Moreno Valley, CA05.1995
Skills
- Decision-Making Under Pressure
- Commercial Drivers License CDL
- Critical Thinking
- Preventive Maintenance
- Team Collaboration
- CPR Certification
- Microsoft Office
- Call center experience
- Quality Assurance Controls
- Minute Taking
- Clerical Support
- Issue and Complaint Resolution
- Follow-up skills
- Customer Service
Certification
- Sales Manager Certificate
- Certified Customer Service Rep
- Home Equilty loans an Home Equity Lines of Credit Certificate/Training
Timeline
Coach Operator
RTA
01.2018 - 01.2024
Sr Personal Banker
Chase
11.2001 - 01.2018
Bachelor of Arts - Accounting And Business Management
UNIVERSITY OF PHOENIX
High School Diploma -
Canyon Springs High School
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