PAM GENTRY
West Chester,OH
Summary
Finance and client service expert with strong background in billing, collections, and payroll. Proven success in coordinating efficient operations and fostering positive client relationships, contributing to overall business success.
Overview
24
24
years of professional experience
Work History
BOM
Central Parke
Mason, Ohio
01.2026 - Current
- Managed accounts receivable, accounts payable, billing, and collections processes to ensure accurate financial records.
- Administered payroll and human resources functions to ensure employee satisfaction and compliance.
Owner
Princely Pet Sitting
West Chester, USA
01.2003 - Current
BOM
Mason Health Care Center
Mason
08.2024 - 12.2026
- Billing: Private Pay, Therapy (UB-04), Lab, MCR, MCD, Insurance
- AR / AP / Collections
- Month End / Statements / 30 Day Notices
ABOM/Director
Majestic Care of Middletown
Middletown
11.2022 - 10.2023
- RFMS
- Medicaid specialist
- Collections, A/R, Billing for MCD, Private Pay MCR and 3rd party
- Responsible for receptionists and store
Assistant Manager
Kroger
Mason, USA
02.2021 - 12.2022
- Promise Team
- Banking / Lottery
- Gas Station
- Customer Service
Client Service Coordinator
Banfield Pet Hospital
West Chester, USA
06.2020 - 01.2022
- Pet Ware, Scheduling and making reminder calls of appointments
- Placing order
- Prescriptions (pharmacy tech)
- Coordinated the care and communication of clients and pets in a happy, welcoming, friendly and efficient manner
Memory Care Director/ Activity Director/ Activities
West Chester, Brookwood & Mason Healthcare
Ohio
09.2015 - 05.2021
- Calendars
- Care Plans
- OMA
- Receptionist
- Scheduled and performed all outside visits – FaceTime/Phone calls
- Carts/Snacks/1;1
Education
Associate's degree - Accounting
Virginia Tech
VirginiaSkills
- PCC
- Availity
- Office
- Provider Gateway
- Ohio ID
- 10 key
- RFMS
- Payroll – Canada & US Billing
- AP/AR
- Billing
- Collections
Accomplishments
- Increased revenue by 90% through effective billing strategies at Hawthorn Glen and Mason Health Care Center
- Reduced accounts receivable by 75% within six months at Hawthorn Glen
- Enhanced residential satisfaction and participation by 75% by creating 3 monthly calendars ‘AL, IL & MC’ filled with activities 365 days a year.
- Successful fundraisers with the involvement of Companies, Neighbors, Families, Employees & Residents exceeding targets.
References
- Lorna Friemoth, Senior SCCM Engineer, lfriemoth@chipotle.com, 419.233.2619
- Mariam Mehuron, Registered Nurse, Case Manager, maryammirstar@yahoo.com, 513.702.7613
- Tracy Davis, Retired, trayseadee@gmail.com, 540.816.8197
- Mike Yoak, Construction Supervisor, myoak@theloringgroup.com, 513.615.8237
Timeline
BOM
Central Parke
01.2026 - Current
BOM
Mason Health Care Center
08.2024 - 12.2026
ABOM/Director
Majestic Care of Middletown
11.2022 - 10.2023
Assistant Manager
Kroger
02.2021 - 12.2022
Client Service Coordinator
Banfield Pet Hospital
06.2020 - 01.2022
Memory Care Director/ Activity Director/ Activities
West Chester, Brookwood & Mason Healthcare
09.2015 - 05.2021
Owner
Princely Pet Sitting
01.2003 - Current
Associate's degree - Accounting
Virginia Tech