Pam Goto
Rancho Cordova,CA
Summary
Dynamic professional with a proven track record at InAlliance, excelling in organization and time management. Successfully developed personalized coaching plans, enhancing employee performance and retention. Skilled in data entry and appointment scheduling, I empower individuals to achieve their career goals through tailored support and actionable feedback.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist
InAlliance
Sacramento, CA
10.2022 - Current
- Greeted and directed visitors, ensuring a welcoming environment.
- Answered multi-line phone system, managing incoming calls efficiently.
- Scheduled appointments and maintained calendar for office personnel.
- Processed mail and deliveries, coordinating with staff for distribution.
- Maintained front desk area, ensuring cleanliness and organization.
- Assisted in data entry tasks, supporting administrative functions.
- Handled customer inquiries, providing accurate information and support.
- Collaborated with team members to enhance office operations and workflow.
Career Development Coach
InAlliance
Sacramento, CA
04.2022 - Current
- Developed personalized coaching plans to enhance individual performance and skill sets.
- Facilitated workshops and training sessions to promote team collaboration and engagement.
- Mentored junior coaches, providing guidance on best practices and professional development.
- Analyzed client feedback to refine coaching strategies and improve service delivery.
- Collaborated with cross-functional teams to integrate holistic development approaches into programs.
- Implemented tracking systems for participant progress, ensuring alignment with developmental goals.
- Conducted assessments to identify areas for improvement and tailored interventions accordingly.
- Increased retention rates through proactive support of employees'' career aspirations and targeted skill development efforts.
- Supported employees in achieving their career goals, providing guidance on professional growth opportunities.
- Addressed performance gaps by creating targeted action plans and providing ongoing coaching to improve skills over time.
- Provided constructive feedback during coaching sessions, encouraging continuous improvement and personal growth.
- Empowered individuals to take ownership of their own professional growth, providing tools and resources needed for success.
- Completed and submitted monthly and yearly reports to support executive decision making.
Transportation Coordinator
Disabled American Veterans Of California
10.2010 - 04.2022
- Managed relationships with carriers and vendors, optimizing transportation routes and costs.
- Developed and implemented tracking systems to monitor shipments and improve accuracy.
- Analyzed transportation data to identify inefficiencies and recommend process improvements.
- Trained junior staff on compliance regulations and best practices in transportation management.
- Coordinated dispatching of 5 drivers to accomplish daily delivery requirements.
- Met safety and regulatory standards for full operational compliance.
- Provided timely transportation of diverse clients to healthcare facilities.
- Maintained compliance with all relevant regulations by regularly reviewing policies and procedures for the transportation department.
- Coordinated schedules and communicated changes to customers.
Education
No Degree - Business Administration
University Of Phoenix
Sacramento, CA06-2010
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Data inputting
- File management
- Administrative support
- Clerical support
- Typing speed, 43wpm
Certification
- Medical Coding
Timeline
Receptionist
InAlliance
10.2022 - Current
Career Development Coach
InAlliance
04.2022 - Current
Transportation Coordinator
Disabled American Veterans Of California
10.2010 - 04.2022
No Degree - Business Administration
University Of Phoenix