Pam Guice
McAdenville,NC
Summary
Organized and dedicated Administrative Assistant /Project Manager with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. An efficient team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with a decisive nature necessary to manage independent work. Hardworking and focused, offering excellent communication, planning and prioritization skills developed over 15 plus years of related experience. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
19
19
years of professional experience
Work History
Executive Assistant
Family Wealth Partners
Matthews, NC
09.2023 - Current
- Managed complex executive calendars, ensuring optimal scheduling and prioritization of meetings.
- Coordinated travel arrangements, including itineraries and accommodations for executive team members.
- Streamlined communication between departments, enhancing information flow and operational efficiency.
- Developed and implemented office procedures, improving overall administrative workflow and productivity.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Emsella Technician
StayDry Centers
Charlotte, NC
05.2020 - 09.2023
- Trained to treat men and women with incontinence on Emsella Chair.
- Could manage entire office solo:
- A: answering phones
- B: conducting consultations
- C: checking patients in and out
- D: taking payments
- E: treating patient on Emsella Chair
Administrative Assistant
Healthy Charlotte Alliance
Charlotte, NC
03.2014 - 01.2020
- Prepared meeting minutes, project punchlists, transmittals and memorandums for organizational support
- Performed general office duties, including answering phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Managed Constant Contact and Donorsnap databases converting complex data into easy-to-interpret data
- Composed internal memos and external correspondence for Executive Director and Board and reviewed all documentation to eliminate errors
- Participated in Board meetings, transcribed meeting minutes and tracked project statuses
Project Manager
Elevation Church
Charlotte, NC
03.2012 - 07.2013
- In charge of renting out Blakeney facility when not in use by church
- Effectively supervised staff of IT and managerial personnel by implementing company policies, protocols, work rules
- Monitored project costs, developed job cost forecasts, managed cash flow and approved invoices for payment
- Developed long-term business strategy by using customer feedback to identify necessary process improvements
- Closely collaborated with project members to identify and quickly address problems
- Managed staff scheduling
- Fostered client retention by providing efficient service
Lunch Coordinator/ Business Office Assistant
Covenant Day School
Matthews, NC
05.2007 - 03.2012
- Created lunch program for school with no cafeteria
- Developed and executed plans to monitor standard process adherence
- Conducted training and change management processes to improve operations
- Determined and recommended methods to address improvement opportunities
- Managed over 100 volunteers
- Worked with outside vendors to provide healthy lunches for students
- Monitored usage of supplies and contacted vendors to place new orders for replenishment
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Familiar with Blackbaud Software System
- Provided clerical support to business office employees by copying, faxing and filing documents and doing background checks.
- Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
Education
Associate of Science - Medical Office Assistant
Central Piedmont Community College
Charlotte, NCSkills
- Extremely organized
- Time management
- Excellent planner and coordinator
- Articulate and well-spoken
- Data entry
- Database management
- Administrative support
Timeline
Executive Assistant
Family Wealth Partners
09.2023 - Current
Emsella Technician
StayDry Centers
05.2020 - 09.2023
Administrative Assistant
Healthy Charlotte Alliance
03.2014 - 01.2020
Project Manager
Elevation Church
03.2012 - 07.2013
Lunch Coordinator/ Business Office Assistant
Covenant Day School
05.2007 - 03.2012
Associate of Science - Medical Office Assistant
Central Piedmont Community College