Pam Russell
Summary
Dynamic operations manager with expertise in team leadership, vendor relations, and compliance monitoring. Proven track record of optimizing processes and driving operational efficiency to enhance facility performance.
Overview
19
19
years of professional experience
Work History
Manager in Charge
HEB Grocery Store
Rockwall, TX
07.2025 - Current
- Oversaw daily operations ensuring compliance with company policies and procedures.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Managed staff scheduling to optimize labor costs and maintain service levels.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- IST for MIC trainees in the SORM program.
Manager in Charge
HEB Grocery Store
McKinney, TX
02.2025 - 07.2025
- Oversaw daily operations ensuring compliance with company policies and procedures.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Provided strong leadership to enhance team productivity and morale.
Operations Manager
Central Market HEB-Dallas Lovers Lane CM
Dallas, TX
07.2018 - 02.2025
- Implemented quality control measures to maintain product standards and customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Trained Operations Managers for the Central Market Division.
Specialty Foods Manager
Central Market HEB-Preston Royal CM
Dallas, TX
02.2016 - 07.2018
- Oversaw scheduling and staffing, aligning workforce capabilities with business demands for peak performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Operations Team Leader
Central Market HEB- Plano CM
Plano, TX
07.2013 - 02.2016
- Led daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices in customer service and inventory management.
- Coordinated staff schedules, optimizing coverage during peak hours for improved service delivery.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Diversity Champion for Central Market Plano.
Operations Manager
Central Market HEB - Preston Royal
Dallas, TX
01.2012 - 07.2013
- Oversaw facility maintenance, ensuring optimal functionality of equipment.
- Grand opened Preston Royal Central Market.
- Safety Champion for the store.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented quality control measures to maintain product standards and customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Senior Food Team Lead
Target
Plano, TX
06.2007 - 01.2012
- Supervised team operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, coordinating replenishment to meet customer demand.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked alongside logistics team to open multiple stores across Tennessee, California and Texas.
Education
Bachelor of Science - Kinesiology
East Texas State University
Commerce, TX07-1994
Skills
- Customer relations
- Staff development
- Compliance monitoring
- Adaptability
- Strategic Planning
- Team Leadership
- Project Management
- Problem Solving and Crisis Management
Timeline
Manager in Charge
HEB Grocery Store
07.2025 - Current
Manager in Charge
HEB Grocery Store
02.2025 - 07.2025
Operations Manager
Central Market HEB-Dallas Lovers Lane CM
07.2018 - 02.2025
Specialty Foods Manager
Central Market HEB-Preston Royal CM
02.2016 - 07.2018
Operations Team Leader
Central Market HEB- Plano CM
07.2013 - 02.2016
Operations Manager
Central Market HEB - Preston Royal
01.2012 - 07.2013
Senior Food Team Lead
Target
06.2007 - 01.2012
Bachelor of Science - Kinesiology
East Texas State University