Pamela A. Cruz
Yonkers
Overview
14
14
years of professional experience
Work History
Operations Manager
Oak Street Health
Bronx, NY
04.2022 - Current
- Lead day-to-day operations for a high-volume medical center, overseeing a team of 17 direct reports.
- Monitor performance across key operational and clinical metrics to drive growth and patient satisfaction.
- Analyze workflow inefficiencies and implement sustainable process improvements to enhance care delivery.
- Serve as a liaison between corporate leadership and front-line teams, ensuring alignment on strategic goals.
Director of Operations
Drug Test Compliance
Bronx, NY
02.2019 - 09.2021
- Directed sales and operations across the Tri-State area, including client onboarding and retention.
- Spearheaded B2B growth strategies, increasing client portfolio and exceeding quarterly revenue targets.
- Developed and enforced standard operating procedures to streamline internal operations and improve compliance.
- Oversaw logistics, scheduling, and field service operations to meet diverse project demands efficiently.
- Fostered high-value relationships with clients and stakeholders to sustain long-term business success.
Charge Nurse Manager
Lenox Hill Hospital
New York, NY
02.2012 - 01.2021
- Supervised nursing staff to ensure high-quality patient care and adherence to protocols.
- Implemented patient safety initiatives, enhancing overall healthcare delivery standards.
- Developed and maintained effective communication channels among multidisciplinary teams.
- Mentored new nurses, promoting skill development and fostering a collaborative environment.
- Streamlined workflow processes to optimize patient flow and resource utilization.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness.
Senior Medical Manager
Dr. Donald Wallerson, LLC
Bronx, NY
04.2017 - 04.2020
- Supervised clinical and administrative teams, ensuring compliance with all state and federal healthcare regulations.
- Facilitated partnerships with home care agencies and regional nursing managers to optimize care coordination.
- Managed insurance billing processes, ensuring accurate claims submission and payment reconciliation.
- Implemented staff productivity benchmarks, improving efficiency and patient throughput.
- Initiated a patient education program focused on medication adherence and chronic condition management.
Education
Master of Science - Health Care Management
University of Phoenix
Tempe, AZBachelor of Science - Medicine
Pace University
New York (City), NY01.2012
High School Equivalency (GED) - undefined
Edward A. Reynolds High School
New York, NY01.2003
Timeline
Operations Manager
Oak Street Health
04.2022 - Current
Director of Operations
Drug Test Compliance
02.2019 - 09.2021
Senior Medical Manager
Dr. Donald Wallerson, LLC
04.2017 - 04.2020
Charge Nurse Manager
Lenox Hill Hospital
02.2012 - 01.2021
High School Equivalency (GED) - undefined
Edward A. Reynolds High School
Master of Science - Health Care Management
University of Phoenix
Bachelor of Science - Medicine
Pace University