Pamela Allman
Lakewood,OH
Summary
Manager with extensive expertise in restaurant operations, event management, and team leadership. Over 20 years of experience driving revenue growth, optimizing staff performance, and ensuring customer satisfaction. Proven skills in client relationship management, food safety, and inventory control, with a passion for creating cohesive, high-performing teams.
Overview
21
21
years of professional experience
Work History
Manager
Rum Runners
05.2024 - 09.2024
- Led restaurant operations, driving revenue through private event bookings and strategic promotions while optimizing staff performance and inventory management.
- Met, greeted, encouraged feedback from customers, used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere, went above and beyond to guarantee each customer received exceptional food and service.
- Fostered a cohesive team environment, conducting effective meetings and training programs to enhance communication and operational efficiency.
- Proven experience in food preparation, inventory management, and cash handling
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Catering Supervisor
Case Western Reserve University
08.2021 - 09.2024
- Supervise and lead a team of associates to ensure the successful execution of events and the meeting of expected service and quality standards.
- Schedule, train and supervise catering staff
- Maintains food production that ensures the safety and quality of food according to policies, procedures, and department requirements
- To effectively supervise and arrange food delivery service over the multi-site campus
- Ensures client and customer satisfaction
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
Catering Supervisor, Bartender
Cleveland State University
11.2016 - 08.2021
- Organized and planned catering events, ensuring client satisfaction and successful execution.
- Coordinated food delivery to multiple locations, maintaining punctuality and quality.
- Supervised concerts and special events, ensuring artist satisfaction with dressing room setups.
- Managed events at Playhouse Square, including high-profile acts like Anita Baker and Jojo Siwa.
- Ensured compliance with beverage service standards at concerts and special events.
- Coordinated with clients and team members to deliver exceptional catering experiences. Managed food delivery logistics and artist dressing room setups for major events.
- Meticulously planned and executed catering events, adhering to strict beverage service protocols. Ensured precise setup for concerts and special events at multiple venues.
- Developed creative solutions for diverse catering challenges. Adapted quickly to varying event requirements, from intimate gatherings to large-scale concerts.
- Passionately managed catering operations, creating memorable experiences for clients. Thrived in fast-paced environment, handling high-profile events with energy and professionalism.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
Bartender, Server, Chef
Convention Center, Cleveland
03.2016 - 12.2016
- Coordinated set-up, delivery and break-down of catering events
- Stock bar with beer, wine, liquor and related supplies
- Bartender, make cocktails, distribute mixers, chill wine/beers, cut fruits, & clean glassware
- Set-up buffets, plate up, run hot and cold items, and break down buffets
Supervisor, Prep Cook
Zach Bruell Restaurants, Cleveland Museum of Natural History
04.2015 - 12.2015
- Maintained food stations compliant with sanitation and hygienic regulations
- Skilled to use standard food preparation utensils and kitchen equipment
- Ensured that all food and beverage items are presented and served correctly, adhering to company standards
Manager, Bartender, Server
A Taste of Excellence
Strongsville
08.2013 - 10.2015
- Reduced downtime and increased productivity during events by delegating tasks to other employees and by taking the initiative to ensure successful event
- Followed through with proper and timely set-up and execution of banquet events
- Supervised staff members during all aspects of catered events to ensure high quality service
Manager, Bartender, Server
Sammy’s Catering, Cleveland
01.2004 - 08.2013
- Supervises and lead catering team to ensure high quality service and client satisfaction
- Schedule, train and supervise catering staff
- Enthusiastically engaged with customers during event, ensuring client retention for the company
- Successful execution of group servicing and logistics for client catered events
- Clearly and promptly communicated pertinent information to staff, such as various diet changes or last minute menu changes
- Responsible for pulling for events, delivering events on time, creating unique presentations using décor, service items, and food, and ensuring proper breakdown of event
Education
High School Diploma -
Midview High School
Grafton, OH05.1986
Skills
Serv-Safe Certified
Hospitality Management Experience
Customer Service Expert
Highly Motivated
Dependable
Client Relationship Management
Cost Control
Staff Training and Development
Special Event Coordination
Adaptability and Flexibility
Decision-Making
Food Safety Compliance
References
- John Poloney, Executive Chef, (440) 463-8448
- Joe Paoletta, Catering Director, (216) 215-5637
- Carmen Vargas, Catering Manager, (216) 215-5637
Timeline
Manager
Rum Runners
05.2024 - 09.2024
Catering Supervisor
Case Western Reserve University
08.2021 - 09.2024
Catering Supervisor, Bartender
Cleveland State University
11.2016 - 08.2021
Bartender, Server, Chef
Convention Center, Cleveland
03.2016 - 12.2016
Supervisor, Prep Cook
Zach Bruell Restaurants, Cleveland Museum of Natural History
04.2015 - 12.2015
Manager, Bartender, Server
A Taste of Excellence
08.2013 - 10.2015
Manager, Bartender, Server
Sammy’s Catering, Cleveland
01.2004 - 08.2013
High School Diploma -
Midview High School