Pamela Alvarado Sobrevilla
Summary
Dedicated inside sales representative with a proven track record of achieving high sales during both peak and off-peak hours. Highly organized and adept at resolving customer complaints effectively. Recognized for integrity and reliability in interactions with customers and team members. Strong team player committed to fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
I.S.S.R - Inside Sales Representative
Home Depot
Orlando, Florida
04.2022 - Current
- Manage inbound and outbound sales inquiries while delivering a consultative customer experience
- Build and maintain relationships with assigned accounts (24 accounts and more).
- Provide accurate quotes, contracts, and order processing with strong attention to detail
- Resolve customer issues efficiently, ensuring high satisfaction and repeat business
- Coordinate with operations teams, including drivers and technicians, to fulfill customer needs
- Track leads and identify opportunities to grow existing accounts.
Pro Account Sales Associates
Home Depot
Grand Prairie, TX
11.2019 - 04.2022
- Managed 17+ accounts daily, assisting with orders, product selection, and issue resolution
- Built strong relationships with contractors and business clients
- Awarded recognition for helping accounts exceed sales benchmarks
- Acted as primary point of contact for customer concerns and service needs
- Supported sales through product knowledge and tailored recommendations
Education
High School Diploma -
Crosswinds Highscool
Grand Prairie02.2016
Associates - Basics/Radiology
Mountain View College
Dallas, TXSkills
- Dispute mediation
- Documentation and recordkeeping
- Relationship selling
- Merchandising knowledge
- Excellent communication skills
- Sales development
- Client account management
- Product Sales
- Listening skills
- Customer- and service-oriented
- Verbal/written communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
I.S.S.R - Inside Sales Representative
Home Depot
04.2022 - Current
Pro Account Sales Associates
Home Depot
11.2019 - 04.2022
High School Diploma -
Crosswinds Highscool
Associates - Basics/Radiology
Mountain View College