Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Pamela Baldwin

Hudson,IA

Summary

I am very goal oriented, who loves to work hard and strives to be better everyday.

Experienced with dental office management, focusing on improving operational efficiency and patient satisfaction. Utilizes strong organizational skills and comprehensive knowledge of dental office procedures. Track record of fostering collaborative team environment and ensuring high-quality patient care.

Knowledgeable [Desired Position] with robust background in managing dental offices effectively. Proven ability to streamline office operations and enhance patient satisfaction through efficient workflow management. Demonstrated expertise in team leadership and patient coordination.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dental Office Manager

Crossroads Dental
07.2013 - Current
  • File all insurance for the day of service, file pre-authorizations, follow-up on denied claims, patient grievances, billing, discuss patient treatment plans, pay monthly office bills accrued, HIPAA compliance, help with OSHA compliance, guide staff for patient care and job duties.

Dental assistant clinic adjunct instructor

Hawkeye Community College
01.2010 - 05.2012
  • Help students assist procedures with the dentist, assist students to grasp techniques for procedures as well as help learn dental tools and materials, grade assistants in the procedures.

Education

No Degree - Billing/Coding

Hawkeye Community College
07.2024

Bachelor of Science - Business, Management, Marketing, and Related Support Services

Hamilton College
01.2004

Associate of Arts - General Studies

Hawkeye Community College
01.1999

Dental assistant - Dental Assisting/Assistant

Hawkeye Community College
01.1995

Skills

  • Health Insurance
  • Administrative Assistance
  • Medical Terminology
  • Treatment Planning
  • Dental software proficiency
  • Insurance billing
  • Schedule management
  • Dental office management
  • Patient scheduling
  • Patient relations
  • Payment plans
  • HIPAA compliance
  • Scheduling

Certification

Aapc Certified professional billing, Medical Insurance Specialist/Medical Biller (October 2024)

Timeline

Dental Office Manager

Crossroads Dental
07.2013 - Current

Dental assistant clinic adjunct instructor

Hawkeye Community College
01.2010 - 05.2012

Bachelor of Science - Business, Management, Marketing, and Related Support Services

Hamilton College

Associate of Arts - General Studies

Hawkeye Community College

Dental assistant - Dental Assisting/Assistant

Hawkeye Community College

No Degree - Billing/Coding

Hawkeye Community College