Summary
Overview
Work History
Education
Skills
STRENGTHS
Timeline
Generic

Pamela Barnett

Phoenix,AZ

Summary

Proven Dispatcher and Logistics Coordinator with a track record of enhancing customer relations and improving delivery efficiency at Favorite Systems / T.P.E. and Mark VII Logistics. Excelled in schedule management and conflict resolution, achieving recognition for exceptional service. Expert in multitasking and fostering team collaboration, significantly contributing to operational success.

Overview

28
28
years of professional experience

Work History

Dispatcher

Favorite Systems / T.P.E.
Phoenix, AZ
01.1999 - Current
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Logistics Coordinator

Mark VII Logistics
Scottsdale, AZ
01.1997 - 01.1999
  • Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Monitored compliance with safety regulations and quality standards during transport operations.
  • Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.

Education

High School Diploma -

Aigburth Vale
United Kingdom

Skills

  • Customer service
  • Schedule management
  • Conflict resolution
  • Attention to detail
  • Decision-making
  • Multitasking and organization
  • Team collaboration
  • Processing orders
  • Customer relationship management
  • Customer relations

STRENGTHS

  • Computer literate. Knowledge of 360 Suite of products. Willing learner, extensive knowledge of telephone etiquette.
  • Honest, trustworthy and dedicated.
  • Intelligent, mature candidate.

Timeline

Dispatcher

Favorite Systems / T.P.E.
01.1999 - Current

Logistics Coordinator

Mark VII Logistics
01.1997 - 01.1999

High School Diploma -

Aigburth Vale

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Pamela Barnett