Pamela Barrios
Saint Bernard,LA
Summary
5 years of experience as a Customer Service Representative committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Ripper
Solutions Of New Orleans
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Receptionist
Cross Gates Family Fitness
04.2022 - 07.2023
- Taking and ensuring messages are passed to the appropriate staff member in time
- Greeting guest
- Answering phone calls
- Setting appointments, keeping confidential files
Customer Service Representative-Sales and Billing
Sutherland Global- AT&T
04.2017 - 04.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Fraud Specialist
SPI Global- WESTERN UNION
02.2016 - 03.2017
- Offering every customer exceptional service level by remaining friendly and professional during every transaction
- Volunteered to help with email-based and phone support to customers at times when the department was swamped with calls and messages
- Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
Customer Representative-Billing and Sales
Transcom Worldwide-COMCAST
11.2013 - 01.2016
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Administrative Assistant
The Caramel Pearl Inc.
05.2013 - 11.2013
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Education
Bachelor of Science in Office Administration -
System Technological Institute
05.2013
High School Diploma -
Rizal Technological University
04.2009
Skills
- Inbound and outbound calls
- Billing, Sales and Technical customer service experience
- Clerical support
- Experience in Voice, Email and Chat Support
Accomplishments
- Recognized as Employee of the month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
State
LA
Zip
70085
City
Saint Bernard
Timeline
Ripper
Solutions Of New Orleans
09.2023 - Current
Receptionist
Cross Gates Family Fitness
04.2022 - 07.2023
Customer Service Representative-Sales and Billing
Sutherland Global- AT&T
04.2017 - 04.2019
Fraud Specialist
SPI Global- WESTERN UNION
02.2016 - 03.2017
Customer Representative-Billing and Sales
Transcom Worldwide-COMCAST
11.2013 - 01.2016
Administrative Assistant
The Caramel Pearl Inc.
05.2013 - 11.2013
Bachelor of Science in Office Administration -
System Technological Institute
High School Diploma -
Rizal Technological University
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