Pamela Beal
Baltimore,MD
Summary
Dynamic customer service professional with a proven track record at TRoweprice, excelling in conflict resolution and relationship building. Recognized for enhancing customer loyalty through empathetic complaint handling and effective problem resolution. Skilled in data entry and maintaining detailed records, consistently exceeding performance metrics while fostering positive client interactions.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
TRoweprice
Owings Mills, MD
01.2022 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Fiscal Accounts Clerk
BayMark Health Services
Essex, MD
06.2021 - 01.2022
- Fostered a positive working relationship with external auditors, providing prompt responses to inquiries during annual audits and ensuring timely resolution of identified issues.
- Successfully managed high volumes of daily transaction entries while maintaining an organized work environment conducive to efficient task completion.
- Contributed to audit preparation efforts, effectively organizing documentation for streamlined access during annual reviews.
- Safeguarded company assets by maintaining strict adherence to internal controls and procedures established for fiscal operations.
- Improved financial accuracy by diligently processing invoices, payments, and expense reports.
- Reduced instances of late payments from clients by consistently following up on overdue invoices and implementing more effective payment reminder strategies.
Customer Service Representative
United Healthcare
Frederick, MD
06.2017 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Participated in training programs to enhance product knowledge and customer service skills.
Teller
Loomis Armored
Nottingham, MD
05.2015 - 06.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
High School Diploma -
Northern Senior High School
Baltimore, MD06-1986
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
Timeline
Customer Service Representative
TRoweprice
01.2022 - 03.2025
Fiscal Accounts Clerk
BayMark Health Services
06.2021 - 01.2022
Customer Service Representative
United Healthcare
06.2017 - 06.2019
Teller
Loomis Armored
05.2015 - 06.2017
High School Diploma -
Northern Senior High School