Open To Work
PAMELA BIRT
The Bronx,NY
Work Preference
Summary
Results driven, energetic professional with several years of hands-on experience, successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
26
26
years of professional experience
Work History
Patient Service Representative
United Healthcare Group
Middletown, NY
07.2025 - Current
- Serving as the primary point of contact between patients and healthcare providers.
- Ensuring a welcoming and professional experience.
- Responsible for appointment scheduling, patient registration, billing support, and addressing patient inquiries and concerns.
- Facilitates effective communication and coordination across healthcare teams to improve operational efficiency and patient satisfaction.
- Committed to delivering exceptional service while supporting smooth clinical operations.
Customer Service Advocate
Target
The Bronx, NY
10.2024 - 06.2025
- Dedicated to delivering positive shopping experiences by understanding customer needs and providing effective support.
- Skilled in addressing concerns promptly, resolving issues, and ensuring customers feel valued and appreciated.
- Committed to enhancing customer satisfaction, building loyalty, and representing the brand with professionalism and friendliness.
Operations Support Supervisor
Astound Communications
Long Island City, NY
04.2000 - 06.2024
- Managed and led a team of 15 employees, overseeing recruitment, training, performance management, scheduling, and project assignments while consistently exceeding operational goals.
- Developed and implemented workflow processes, quality control measures, and performance strategies that improved productivity, reduced costs, and increased efficiency.
- Resolved escalated customer concerns, maintained high service standards, and fostered a collaborative work environment through conflict resolution and employee engagement initiatives.
- Ensured compliance with workplace policies and safety standards while serving as a key liaison for employee recognition and appreciation programs.
Education
High School Diploma - undefined
Adlai Stevenson High School
06.1985
Timeline
Patient Service Representative
United Healthcare Group
07.2025 - Current
Customer Service Advocate
Target
10.2024 - 06.2025
Operations Support Supervisor
Astound Communications
04.2000 - 06.2024
High School Diploma - undefined
Adlai Stevenson High School